Posted 16 days ago
Scheduling Manager
AI Summary
Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts.
About this role
Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you’ll gain the support and inspiration for a career you’ll find meaningful every day.
Scheduling Manager
Full Time: hybrid
Summary
The Scheduling Manager is responsible for overseeing and coordinating the scheduling operations for Hospice Aides, per diem Hospice Aides, Nursing Float positions, per diem nurses. . This role ensures optimal staff coverage to support high-quality, patient-centered hospice care while promoting efficiency, responsiveness, and service excellence.
The Scheduling Manager provides leadership and direct supervision to the Scheduling Coordinators and works closely with clinical leadership to align staffing resources with patient needs, regulatory requirements, and organizational priorities.
Key Responsibilities
- Oversee and manage the scheduling of Hospice Aides, per diem Hospice Aides, Nursing Float positions, per diem nurses to ensure timely, appropriate coverage.
- Supervise, mentor, and support Scheduling Coordinators, fostering accountability, accuracy, and collaboration.
- Ensure schedules align with patient acuity, census changes, staff skill mix, productivity expectations, and coverage standards.
- Respond proactively to staffing changes, absences, and urgent care needs to maintain continuity of patient care.
- Collaborate closely with the Clinical Director and clinical leadership team to anticipate staffing needs and resolve scheduling challenges.
- Utilize and maintain advanced scheduling tools, Outlook, and Electronic Medical Records (EMR) systems to ensure accurate documentation and communication.
- Monitor scheduling patterns, trends, and opportunities for improvement to enhance efficiency and staff satisfaction.
- Ensure compliance with organizational policies, labor regulations, and hospice standards of care.
- Promote a culture of service excellence, respect, and open communication with clinical staff.
Qualifications
- Required:
- Minimum of 2 years of scheduling experience in a healthcare setting
- Proficiency with Outlook, Electronic Medical Records (EMR), and scheduling technologies
- Strong organizational, problem-solving, and communication skills
- Demonstrated ability to manage competing priorities in a fast-paced environment
- Preferred:
- Scheduling experience in home health or hospice care
- Experience supervising or leading scheduling or administrative staff
- Understanding of hospice operations, clinical workflows, and patient-centered care models
Skills and Competencies
- Excellent attention to detail and accuracy
- Ability to lead with flexibility, compassion, and professionalism
- Strong interpersonal skills with the ability to collaborate across teams
- Commitment to service excellence and continuous improvement
- Adaptability to changing needs and priorities
Why Care Dimensions
At Care Dimensions, we are committed to delivering compassionate, high-quality hospice care to patients and families. The Scheduling Manager plays a vital role in supporting our mission by ensuring the right care, at the right time, by the right team.
#INDOTH
The Pay Range listed is the anticipated hiring range of this position. Precise pay rates are determined through consideration of one or more of the following: education, training, relevant experience and work location. There are some cases in which the pay rate could exceed the range listed on this job post. Care Dimensions also offers a comprehensive benefits package – including employer-sponsored health insurance, paid time-off, tuition reimbursement, student loan paydown, supplemental insurance options and more – which adds to the company’s generous total rewards package.
Benefits are offered to employees that are scheduled to work 20+ hours/week, which include a generous earned time (vacation days) program, tuition reimbursement, scholarship programs, student loan paydown program, two retirement plans, in addition to medical/dental/vision/life/disability insurance, and so much more!
Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.