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Posted 20 days ago

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Scrum Master – Service Platform & Automation

HelsinkiOn-site

AI Summary

A Scrum Master supporting agile teams on Telenor’s Nordic Service Platform and automation landscape, facilitating ceremonies, removing impediments, and driving continuous improvement.

About this role

Telenor is undergoing a significant transformation, where digitalization and technology development are at the core of everything we do. To succeed, we rely on talented people who are curious, collaborative, and passionate about creating innovative solutions.

We are now looking for a Scrum Master who thrives on enabling teams to succeed and is motivated by creating effective ways of working that support innovation, collaboration, and delivery.

About the role

As a Scrum Master, you will support the continued development of Telenor’s Nordic Service Platform and automation landscape. Working closely with Product Owners, Architects, Developers, and Operations teams, you will help create the conditions for high-performing teams and efficient delivery.

This role is a great opportunity for someone with experience from project coordination, delivery management, consulting, software development, or similar environments who wants to further develop within Agile leadership and Scrum.

What you will work on

You will play a key role in supporting agile teams, helping them maintain focus, strengthen collaboration, and continuously improve how they deliver value. Working across development, operations, and business stakeholders, you will contribute to creating an environment where teams can perform at their best.

The role combines facilitation, coordination, and continuous improvement, with a strong focus on enabling effective teamwork and delivery.

  • Facilitate Scrum ceremonies and support Agile ways of working

  • Collaborate with Product Owners and stakeholders on planning and prioritization

  • Help teams identify and remove impediments while driving continuous improvement

Who we are looking for

We are looking for a collaborative and proactive professional who enjoys working with people and helping teams succeed. You communicate clearly, build trust across stakeholders, and thrive in environments where priorities evolve and continuous learning is encouraged.

You are curious, structured, and motivated by creating alignment between technical and non-technical colleagues while contributing to a strong team culture.

  • Experience from project coordination, delivery management, consulting, software development, or similar roles

  • Strong communication and stakeholder management skills

  • Interest in Agile methodologies and team collaboration

A Bachelor's or Master's degree in a relevant field is preferred. Experience working in Agile teams, familiarity with Scrum or Kanban, and relevant certifications are beneficial but not required.

Technologies and areas we work with

  • ServiceNow and service platform development

  • Automation, APIs, workflows, and orchestration

  • AI-enabled development, including Copilot and Now Assist

  • Platform and network integrations

  • Agile delivery and cross-functional collaboration

Why join Telenor?

At Telenor, you will be part of a company that values innovation, collaboration, and continuous development.

We offer:

  • A collaborative Nordic working environment with modern ways of working

  • Opportunities to work with leading technologies within automation, AI, and platform development

  • Strong focus on learning, mentorship, and professional growth

  • Close collaboration with experienced architects, developers, and product leader

    The opportunity to develop towards roles such as Senior Scrum Master, Agile Coach, Product Owner, or Delivery Lead

Practical information:

  • Curious and want to know more about the position? Please contact Arnt Mortensen, Service Platform & Automation Lead, mob. +47 41245963

  • Application deadline: 02.08.2026.

  • The position is part of our Nordic Hub, so you’ll be able to work from any of our offices in Norway, Sweden or Finland.

  • We conduct background check on relevant candidate through Semac AS.

Ready to make an impact?

If you are passionate about helping teams succeed, motivated by continuous improvement, and excited about shaping the future of digital services — we would love to hear from you.

Don't meet every requirement? That's okay. We welcome applications from both experienced Scrum Masters and talented professionals who are eager to grow into the role.

Telenor Nordics, a business area within the Telenor Group, connects more than 12 million customers across Denmark, Sweden, Finland, and Norway. Our 7,000 Nordic employees are dedicated to building and securing some of the world’s most advanced mobile networks, delivering reliable connectivity, relevant services, and customer excellence. We are committed to being the place where talent thrive and grow as part of a future-ready and empowered workforce, collaborating across the Nordics to create value.

Skills

AgileAI-enabled DevelopmentAPIsAutomationCopilotKanbanOrchestrationSCRUMServiceNowWorkflows

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