Seasonal Store Service Specialist

A BriefOverview
Provides aseamlesscustomerexperiencethroughexpertise, ownership, accountability, andresponsiveness. Providesprofessionalandqualityservicetointernalandexternalcustomersbyutilizingstrongverbalandwrittencommunicationskillsandeffectivetelephonetechniques. Utilizes our industry-leading technology to complete vehicle glass repairs and recalibrations. 

What you will do

• Welcome in-shopcustomersandresolvecustomerconcernsquicklyandefficiently -- withoutbreaking a sweat -- oftencomingupwithcreativesolutions.

• Manageincomingcalls, e-mailsandfaxesforserviceissues, pricing, warranties, commercial, dispatch, repair, cash, wholesaleandsame-dayreschedules/cancellations.

• Ensure efficient operations by confirmingandcompletingworkorderinformation, includinginsuranceverification, additionalpartsandmissinginformation.

• Breezethroughadministrativetaskssuchasbuyouts, invoices, workorders, managingdeletedworkordersandprocessingcreditmemosandrebills.

• Review ordersfromthecontactcenterandmanagedealerpartordersandspecialaccounts.

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders. 

• Repair chips, cracks and other auto glass related issues on customer vehicles.

• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers. 

• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in shop.

• Recalibrateautomotivesafetysystems, includingtrouble-shootingandcompletingdiagnostictesting. 

• Safelyoperatecustomervehicles, company-issuedtools,andchemicalsutilizedthroughouttheworkday.

• Store opening and closing procedures  

• Performsotherdutiesasassigned

• Complieswithallpoliciesandstandards

What you’ll get:

• Competitive weekly pay starting at $18.30/hour.

• Paid training and all the tools and resources you'll need to be successful.

Education Qualifications

• High School Diploma GED orequivalentRequired.

• Valid state-issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required 

• On-the-jobtraining/completionof Safelite SafeTech™ certification. Required

Experience Qualifications

• 1-3yearsTelephoneoperationsorbusinessadministrationexperience. Required

• Abilitytoprovideworldclasscustomerservicein a changing, fast-pacedoperation. 

• Mustbe 18 yearsofageorolder.

Skills andAbilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs. 

• Ability to work in tight spaces, bend and twist body 

• Ability to use a variety of hand tools and power tools safely and effectively 

• Ability to operate a motor vehicle in accordance with all federal, state and local laws  

• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations 

• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting” 

• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs 

• Problem-solving and ability to trouble-shoot issues, independently and collaboratively 

• Ability to read, write and interpret the English language and technical directions 

• Ability to communicate orally (via phone) and written (via computer or other electronic means) 

• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies 

• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)