Security Supervisor

The Casino Security Supervisor is responsible for leading and supporting daily security operations to ensure a safe, secure, and welcoming environment for guests, team members, and company assets. This position provides frontline leadership to Security Officers, oversees incident response, conducts investigations, and ensures compliance with company policies, gaming regulations, and safety standards. The ideal candidate is a confident leader with strong decision-making skills, a commitment to exceptional guest service, and experience managing security operations in a fast-paced environment.

The Security Supervisor serves as a visible presence throughout the property, responding to emergencies, resolving guest and employee concerns, preparing reports, and coordinating with internal departments and external agencies when necessary. Success in this role requires sound judgment, professionalism, integrity, and the ability to effectively lead and develop a high-performing security team while maintaining a guest-focused approach.

Qualifications

• Must be at least 21 years of age.
• Possess a valid Louisiana Driver’s License with an acceptable driving record.
• Must be able to obtain and maintain a Louisiana Gaming License.
• Prior experience in casino security, gaming enforcement, executive protection, military special operations, or law enforcement leadership roles
• Availability to work flexible schedules, including nights, weekends, holidays, and varying shifts.
• Working knowledge of investigative practices with strong analytical and problem-solving abilities.
  Demonstrated ability to exercise discretion, maintain confidentiality, uphold ethical standards, and address sensitive situations with integrity and professionalism.
• Strong written and verbal communication skills with the ability to interact effectively with team members, management, guests, and the public.
• Ability to assume authority in high-risk or crisis situations, assess facts, evaluate options, make sound decisions, delegate responsibilities, and provide constructive leadership and guidance.

Responsibilities

• Respond to and manage security incidents, emergencies, disturbances, medical events, and potential threats to guests, team members, and property using approved response protocols.
• Coordinate emergency response efforts, secure incident scenes, assist with evacuations, and liaise with law enforcement, fire, and medical personnel as needed.
• Conduct security patrols, investigations, and surveillance activities to identify and mitigate safety, security, and compliance risks.
• Provide first aid, CPR, and AED assistance within the scope of training.
• Maintain confidentiality of sensitive information and ensure compliance with company policies, gaming regulations, and applicable laws.
• Maintain proficiency with security equipment, defensive tactics, restraint techniques, and emergency response procedures.
• Lead, coach, and support Security Officers while ensuring adherence to departmental standards and service expectations.
• Prepare accurate reports, investigations, and documentation related to incidents, safety concerns, and operational activities.
• Promote a culture of integrity, accountability, professionalism, and ethical conduct.
• Foster teamwork and encourage reporting of safety concerns, policy violations, and misconduct.
• Partner with internal departments and external agencies to maintain a safe, secure, and welcoming environment.
• Assist with daily security operations, staffing, scheduling, and departmental objectives as assigned.