Self Sufficiency Coordinator

Title: Self-Sufficiency Coordinator

Classification:Non-Exempt

Reports to: Senior Manager, Workforce Innovation

JobSummary:WorkswithindividualsparticipatingintheWorkforce Innovationdepartment withfullscopeof programming. Coaches, mentors,facilitatesandcase manages toassistsindividuals set employment-related goals and address barriers to employment within the scope of the agency’s policies, procedures, and budget.Learnsofavailable resources and employment opportunities. Helps clientsestablishan Individual Employment Plan (IEP) and follows up to ensureimplementation.

Job Responsibilities:

• Facilitatesintakeandassessmentphasesoftheemployment-centeredcasemanagementprocess.

• Facilitates the individual’s involvement and participation in the creation and implementation of an Individual Employment Plan (IEP), ensuring that individuals understand the complete case managementprocess.

• Assists the individual to identify and overcome barriers toemployment.

• Makes and facilitates referrals for individuals to internal and external resources as neededto implement theirIEPs.

• Establishes a positive and productive working relationship with individuals fromvarious backgrounds.

• Confirm schedule and classroom reservations for training cohorts

• Track SSMD funding, process client assistance requests, and weekly stipend PA’s

• Collaborate with management to develop and implement outreach programs, including marketing strategies andmaintaining marketing material to promote programs and activities that are consistent with enrollment goals.

• Collaborates with management to setgoals and develop strategies to meet CSBG and other funder’s enrollment goals andobjectives.

• Assesses enrollment and retention trends and results.

• Creates and maintains case files (in accordance with protocol) on eachcustomer/participant.

• Prepares and submits weekly, monthly, and quarterly reports that track the progressof participants.

• Prepares Financial Assistance Requests as required for the delivery of financial assistanceto reduce or eliminate barriers to employment.
• Inputs individual activity/data into the OCEAN system and other organization systems as requested.
• Supports constituents by assisting with resume creation, mock interviews, and other coaching sessions and activities.
• Identifies employer or participant concerns and resolves potential problems without intruding on the employer/supervisor relationship.
• Travels to conduct training and/or site duties to maintain client's job.
• Collects and maintains documents, including pay stubs, to support employment verification.
• Completes and submits all required CSBG and other funding source reporting forms, including hours worked in a timely manner.
• Represents Agency in a courteous and professional manner at all times.
• Other duties as assigned.

Working Conditions and Physical Requirements:

Standard office environment. Requires ability tooperatetelephone and personal computer for extended periods of time.Able to lift, push or pull up to 15 pounds.Occasional travelsometimesovernight.

Competencies and Knowledge,SkillsandAbilities:

• Integrity andTrust

• ActionOriented

• Drive forResults

• InterpersonalSavvy

• DecisionQuality

• ProblemSolving

• ProcessManagement

• CustomerServices

• Innovation

• Verbal, Written CommunicationSkills

• Technical Skills (e.g. PCapplications)

Education and Qualifications:

• Associate Degree in Social Work or related field or equivalentknowledge/experience.

• Four years’ experience in a position with responsibility for providing and/orcoordinating supportive services to help individuals reach theirgoals.

• Client supportpractices

• Knowledge of related services for individualsupport

• Knowledge of Job Skills and local hiringmarkets

• Knowledge of developing teachingaids

• Knowledge of client services, coaching and trainingpractices

• Knowledge of practices in serving and working with hard-to-placeindividuals

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.