Senior Account Director

At AKQA (part of WPP), the Client Service discipline shapes every facet of our relationship with clients, ensuring an unwavering commitment to the best possible outcome for all. With a profound understanding our clients businesses and their customers, they're experts in identifying exciting new opportunities for growth, while ensuring quality outcomes continue to be achieved for all live initiatives.

As a Senior Account Director, you will cultivate senior client relationships, motivated by work that makes a meaningful and sustained impact. You’ll transform our client’s business by identifying and creating opportunities that add value across their digital ecosystem—with a focus on owned channels, CRM strategy, and bringing multi-channel marketing calendars to life in-app and across digital touchpoints.

At AKQA, you’ll be part of an inclusive and innovative culture, surrounded by some of the brightest minds in their fields. You’ll have the opportunity to learn and grow within a creative and technically advanced team, with access to ongoing personal and professional development. At AKQA, we’re committed to your career growth, as well as your work/life balance.

ROLE REQUIREMENTS

• Identify and cultivate business growth opportunities through strong client relationships.
• Be accountable for revenue and forecast management across accounts, ensuring reporting accuracy and pipeline health.
• Build strong, cohesive relationships across an ecosystem of clients, partner agencies and internal teams.
• Encourage a fearless, entrepreneurial approach to solving problems and driving digital performance.
• Drive, inspire, and coach a high-performing, passionate team.

QUALITIES AND CHARACTERISTICS

• Thorough strategic and commercial knowledge within a digital agency environment.
• Experience across CRM, owned channels, or CX platform projects involving multiple internal and external stakeholders.
• A collaborative ‘one team’ approach that enables client and agency village partners to work cohesively.
• Demonstrable experience delivering measurable business impact, with strong problem-solving, negotiation, and communication skills.