Posted Today

Senior Account Manager - AntiSocial

TorontoHybrid

AI Summary

Manages client relationships and campaigns at a social-first digital marketing agency, acting as the main point of contact and leading direct-to-brand sales and account growth.

About this role

Who We Are

Hi! We’re AntiSocial, a social-first digital marketing agency powered by people who love to create. Our work spans industries and disciplines, from conceptual campaigns and strategic media plans to creator partnerships, influencer strategies, and content production for leading brands around the world. As part of the Thinkingbox family, we bring creativity, collaboration, and innovation to everything we do. At AntiSocial, you’ll join a diverse and talented team that delivers bold campaigns and innovative solutions for some of the world’s top brands. Our culture is one of collaboration, creativity, and connection. Whether it’s brainstorming with colleagues, hanging out with our office dogs, or enjoying monthly events, we keep our work environment vibrant, inclusive, and fun.

The Opportunity

AntiSocial is looking to hire an experienced Senior Account Manager to join our team! As our Account Manager, you will be responsible for providing exceptional service to our current and prospective clients and leading client acquisition and sales repping initiatives—specifically direct-to-brand. Acting as the main point of contact, you’ll be the voice of our clients within the agency, with a deep understanding of their business and objectives, ensuring that all requirements are reflected throughout the content creation process.

Project management or production experience is a strong asset, as this role often works cross-functionally with our creative, strategy, and production teams to ensure timelines, budgets, and deliverables are met with excellence.

What You’ll Be Doing

Work closely with clients and internal teams to ensure a thorough understanding of the client’s business goals and objectives and ensuring that all requirements are met throughout the campaign and content creation process

Oversight of multiple campaigns and regular liaising with the team to ensure the progress of each campaign and flagging any suggestions/concerns to the team

Stay close to key contacts over email, phone or face-to-face meetings while providing recommendations and identifying new business opportunities at every stage of the campaign

Identifying opportunities for organic account growth and building roadmaps for achieving growth results

Support producers with managing client requirements, communications and balancing project schedules and budget

Act as a leader for social media marketing, content creation, creative ideation whilst contributing to a culture of excellence around creative use of social media in advertising and marketing

Ensure project profitability for each outgoing deliverable or retainer

Supporting with annual planning sessions with clients to ensure we’re acting as a strategic partner with an eye on further business changes and needs

Offering support across each client you may work on, ensuring team is supported and delivering exceptional work

Provide senior management with reports on performance, team and project status, and upcoming opportunities.

Monitor capacity of team members and adapt to change, with a close eye of risk assessment and mitigation

Regular tracking of team hours through Harvest/Forecast

Developing and implementing strategic plans to help grow/mitigate risk on the client

Having strategic conversations with clients to ensure we are working on the right work to achieve business results

Providing recommendations for ensuring we are maintaining a high standard of client servicing

Proactive account planning and working with clients on future scope

What You’ll Bring

5+ years of account management and sales experience at a digital agency

Knowledge and passion for the social and digital world

Paid media experience is a considered an asset

A proven track record of hitting sales targets and delivering consistent revenue

Exceptional organizational skills, able to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment

Experience with pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels of an organization

Excellent written and verbal communication skills, with the ability to tailor communications and build relationships with stakeholders at all levels both internally and externally

Outstanding leadership skills with a can-do attitude