Senior Account Manager

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your responsibilities

Act as the main point of contact between BlaBlaCar and bus operator partners;

Build and maintain long-term relationships with commercial, operational and executive stakeholders, by developing growth plans per partner/region/route;

Lead business reviews, performance meetings and strategic alignment sessionsProactively manage partner satisfaction, retention and churn prevention, also guaranteeing full inventory amongst all partners.

Negotiate exclusive benefits to final users, such as discounts

Monitor and optimize key KPIs, including, but not limited to: Ticket sales and revenue, Conversion rate (CVR), active inventory and route coverage

Your qualifications

At least 3 years of experience in B2B account management, customer service, or within mobility

Strong proficiency in Salesforce

Strong communication and negotiation skills

Ability to work autonomously across a broad scope and manage multiple suppliers simultaneously

A proven track record of navigating the maturity cycles of regional marketplaces to drive business growth, keeping strong business acumen and analytical skills

Full working proficiency in Portuguese & English (Please send your CV in English)

Fit with our BlaBlaPrinciples

Thriving in a collaborative, fast-growing and innovative environment

Nice to have: Proficiency in Tableau

What we have to offer

4 additional weeks on top of legal maternity/paternity leaves

Financial support for home office equipment (up to 2187 BRL one shot)

30 days holidays per year (after 12 months)

Local meal plan & public transport policy (CAJU card)

Omint health plan, dental care, and life insurance

Gympass access

Relocation package and visa support

Free unlimited carpooling & bus rides

Personal growth via trainings, mentorship, and internal mobility programs

Employee Stock ownership plan

Regular team building events

Mental health support through Moka.care

1 day off per year to test our product

1 day per year for social engagements with non-profits

Interested in joining the ride?

Please send your CV in English !

a 45-min video-call (in English) with your Talent Acquisition Manager Hien Hoang to get to know you, understand your career expectations and answer your questions

a 60-min video-call (in Portuguese) with our Head of Business Development Adilio Nascimento to deep-dive into your working experience and fit to the role

a fully remote exercise to evaluate your technical skills followed by a 60-min interview (in English) to present your case to Adilio and a few other team members

a 45-min video-call (in Portuguese) with our VP Brazil Marketplace Tatiana Mattos

a 30-min video-call (in English) with our Chief Operating Office Adrien Tahon for vision fit and rounding off the process