Senior Analyst - Branch Support

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview The Senior Process Associate (SPA) – Cash Application is responsible for ensuring accurate and timely application of customer payments across various payment channels. The role requires strong analytical skills, customer focus, and the ability to work with high volumes while maintaining accuracy and compliance with internal controls. How you'll make an impact Responsibilities: Cash Posting & Allocation Process and post customer payments (ACH, wire transfers, checks, credit cards) in ERP systems Accurately apply payments to customer invoices based on remittance details Research and resolve unapplied/unidentified cash on a timely basis Maintain and monitor customer account reconciliations Remittance & Query Management Review remittance advice from multiple sources (emails, portals, bank statements) Coordinate with customers, AR teams, and internal stakeholders to clarify payment discrepancies Reporting & Compliance Support daily/weekly/monthly cash application reporting as required Ensure adherence to internal controls (SOX, audit compliance) Assist in month-end closing activities including reconciliations and variance explanations Process Improvement Identify process gaps and propose enhancements for accuracy and efficiency Participate in process standardization and automation initiatives Support onboarding and training of new team members if require Key Competencies Attention to detail Customer service orientation Time management Team collaboration Process discipline Adaptability About you Qualifications: Bachelor’s degree in Commerce, Finance, Accounting, or related field 3+ years of experience in AR – Cash Application in a shared services environment Strong understanding of O2C/AR processes Proficiency in MS Office Strong analytical, problem-solving, and communication skills Ability to manage high-volume transactions with accuracy Proficient in handling calls and escalations with On-shore and Branches Flexible to work in shifts if required Preferred Qualifications Experience working with banking portals and lockbox systems. Exposure to global customers Knowledge of SLA/KPI-driven environments. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)