Senior Architect, ServiceNow - Enterprise Asset Management

Key Responsibilities

• Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
• Performs application maintenance to include performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manages ServiceNow instance security: user/group access, administration, access control lists.
• Initiate health scans and tracks the remediation of findings.
• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
• Use good coding practices, to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
• Incorporate ServiceNow best practices and accelerators.
• Lead technical aspects of the ServiceNow implementation
• Provide technical guidance during workshops and assist in the creation and refinement of stories
• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
• Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
• Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
• Act as a mentor to support less experienced colleagues
• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to the development of opportunities and provide input to grow our business
• Define asset class models, stockroom hierarchies, and lifecycle states.
• Establish NSN/FLIS data staging, duplicate prevention, and audit trails.
• Design role-based access control and sanitized views for restricted attribute visibility.
• Specify EDW feed reporting requirements and initial Crawl phase framework.
• Lead requirements workshops for Terminations, stockroom structure, and data migration to deliver a scoped baseline.
• Support Walk phase design for multi-stockroom receiving-through-issuance workflows.
• Define scope boundaries for upcoming FACTS/CMS/PeopleSoft integrations.

Skills, Knowledge & Expertise

• Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
• Minimum of 10 years of prior relevant experience or Masters with 8 years of prior relevant experience in technical domain.
• Minimum of 3+ years’ experience in system administration in particular in a service desk environment.
• Architected ServiceNow Asset Management (EAM/HAM/SAM) solutions, including warehouse-style operational models.
• Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules
• Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
• Experience with ServiceNow and applying ITIL standards
• The following certifications:
  • A cybersecurity focused certification like Security+
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – Hardware or Software Asset Management
    
    

• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
• Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
• Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
• Good communication and interpersonal skills in a remote environment
• Experience working with software development team members.
• Other open sources technology experience preferred.
• ServiceNow Certified Technical Architect (CTA and ITIL 4 Foundation certifications
  
  

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off