(Senior) Banking Operations Administrator (Mail Delivery and Claims Management) - Berlin, fluent German required

Internal job title: Payment Operations - Senior Claims Analyst

Join our Berlin team and play a key role in keeping our claims and correspondence operations running smoothly. You'll own the full lifecycle of incoming physical mail — from intake and document management through to resolving third-party requests from authorities, bailiffs, and insolvency administrators. Full training is provided on claims handling, so you don't need to arrive as an expert.

What you'll do

Mail & Document Management

• Receive, sort, scan, upload, and securely store all incoming physical mail and legal correspondence

• Maintain accurate, audit-ready claim files with complete supporting documentation

• Monitor and escalate mail handling delays or scanning issues to ensure operational continuity

• Liaise with external scanning and mail vendors, including occasional travel to resolve urgent issues

Claims & Third-Party Handling

• Manage your own caseload of claims efficiently and to a high standard

• Handle requests from third parties including police, authorities, bailiffs, and insolvency administrators relating to seizures, insolvencies, and related matters

• Support the wider Claims team with administrative tasks tied to physical correspondence

• Communicate clearly with internal and external stakeholders to drive fast, accurate case resolution

Compliance & Data Protection

• Handle all sensitive documents in line with internal policies and data protection requirements

• Ensure all case files meet audit standards at all times

What you'll bring

• Fluent German — C1, C2, or native level

• At least 3 years in an administrative, office management, or document handling role

• Comfortable working with confidential and legally sensitive materials

• Strong organisational skills and close attention to detail

• Sound independent judgement and the ability to prioritise under pressure

• Flexibility to travel to the Berlin office regulary (3-4 times a week), occasionally to Düsseldorf too

Nice to have

• Experience handling claims such as seizures, insolvencies, or similar legal matters

• Prior exposure to third-party authority requests (police, bailiffs, courts)

• Background in banking or fintech

• Bachelor's degree