Senior Business Consultant - Relationship Support

The Senior Business Consultant - Relationship Support role provides specialist support to Business customers with a focus on proactively contacting customersregardingtheir maturing loans and deposits. Reporting to the Senior Manager, Business Service, you willassistcustomers with fixed rate rollovers and term deposit maturities.

Responsibilities include negotiating pricing andseekingtoretaincustomers, with guidance and support from the wider business team whererequired. If facilities need to be restructured, you will need basic lending knowledge to ensure the right information is collected for referral to a business lender. Thetimelyactioning of Mortgage Discharge Requests (MDRs) is also acomponentof this role.

This role should be viewed as the steppingstone to other lending roles within the Business team such as Business Manager or Analyst.  

Natōurourou| What will you bring?

• Must be confident making outbound contact with customers therefore 2 years +previousexperience working with business customers is preferred

• Ability to have aneedsbased, strategic conversation with a customer vs. purely transactional, combined with knowledge of the financial services industry andpreviousexperience delighting customers in a service environment

• Able to confidently negotiate with customers on pricing and a strong understanding of the NZ economic environment and the dynamics of interest rate markets would be an advantage

• Proven ability to build relationships with customers and internal business partners

• Excellent interpersonal, oral, and written communication skills

• Advanced knowledge of Westpac’s Business products and services,previousexperience with NZLO would be an advantage

• Knowledge of Westpac’s pricing frameworks for loans and deposits,proficiencywith Nomis