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Coins.ph

Posted 4 months ago

Open

Senior Business Operations(Card Issuing)

ShanghaiOn-siteFull-time

AI Summary

Senior Business Operations lead overseeing global Visa/Mastercard card issuing operations, optimizing processes, managing post-launch product workflows, coordinating with banks and networks, and driving data-backed improvements in activation, conversion, and transaction activity.

About this role

Job Responsibilities

  • Manage the daily operations of global Visa / Mastercard card issuing business, continuously optimizing issuing processes and operational efficiency in alignment with the company’s business development and market strategy.
  • Oversee the post-launch operations and promotion of card issuing products, including user card activation processes, issuing workflow management, campaigns, and overall operational support.
  • Coordinate and collaborate with banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions to support daily operations, resolve operational issues, and ensure successful implementation of partnership initiatives.
  • Analyze transaction data, user behavior data, and operational feedback to continuously optimize business processes, improve card activation and conversion rates, increase transaction activity, and enhance overall user experience.
  • Monitor key card issuing operational metrics, including card issuance volume, transaction volume, user activity rate, and operational exceptions, and proactively identify and resolve operational issues.

    • Requirements

  • Bachelor’s degree or above; English proficiency sufficient for daily work communication (overseas study or work experience is a plus).
  • 5+ years of operations experience in payments, fintech, or internet industries; experience related to Visa / Mastercard card issuing business is preferred.
  • Familiar with the operational processes of banks, card networks, and issuing service providers, with experience in cross-institution collaboration and project execution.
  • Strong cross-team and cross-regional communication skills, with strong execution ability and a results-driven mindset.
  • Data-driven and detail-oriented, able to identify problems through data analysis and drive operational improvements in a fast-paced and evolving business environment.

    • Skills

    Card IssuingCross-institution CollaborationFintechMastercardOperational MetricsPayment ProcessingPayments OperationsProject ExecutionTransaction Data AnalysisVisa

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