Senior Client Delivery Lead
New YorkOn-siteFull-time
AI Summary
Senior Client Delivery Lead responsible for managing technical domains (billing, finance, communications, etc.) for North American client projects, coordinating Kraken tech and client teams to deliver platform-driven transformations.
About this role
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The SeniorClient Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
What you'll do:
This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
What you'll need:
Experience / Qualifications needed:
Culture fit:
Why you'll love it here:
Skills
Agile DeliveryBilling SystemsClient Relationship ManagementCommunication And PresentationCRMData AnalysisDERMSEnergy Market ExperienceEnterprise Systems IntegrationMiroOffice SuitePaymentsProduct ManagementProject ManagementRegulatory Compliance ExperienceRequirements GatheringStakeholder ManagementTriage And Prioritization
