Senior Conductor-Talent Pool

Role Details
Job Title Senior Conductor
Department Operations
Location Bradford
Reporting line Operations Delivery Manager
Safety Critical Post Yes
On Call Required No

Purpose of the Role
Undertake Train Guard responsibilities in line with industry and company standards, rules and policies
in a safe, punctual and economical manner.
Lead the on-train team and manage on-train customer service delivery and revenue duties.
Promote the Grand Central Railway image of customer service at all times whilst on stations, on
trains, or at any other time when your duties are customer facing.

To make operational and customer service decisions in line with
industry and company standards, rules and policies, in a safe, punctual
and economical manner.
Principal Accountabilities
 Ensure your personal safety and that of others at all times. Maintain a safe and tidy working
environment
 Comply with all relevant rules, procedures and policies.
 Undergo competence/proficiency assessments as required by company procedures and the
Safety Management System (SMS)
 Maintain currency of route or train knowledge and notify line manager immediately of any route
or train knowledge shortfalls
 Identify, locate and where necessary rectify or suitably tend to on-train faults. Follow the correct
fault reporting procedures
 Manage on-train requirements such as seat reservations, ensuring appropriate train
presentation, timely and appropriate on-train customer announcements
 Ensure having received and understood any notices, bulletins or other information relating to
job and where required confirm receipt these in the prescribed manner.
 Maintain currency of all personal publications and equipment
 Communicate effectively with and assist staff and customers in the interests of safety and
customer service
 Wear uniform and safety clothing provided
Key Contacts
Internal Main contacts include: Depot manager, Rosters, Service Delivery Managers,
Train Drivers, Customer Service Assistants, Fleet and revenue teams, all
departments across GC and Arriva.
External Main contacts include: Customers, onboard security, control, station staff,
transport police
Person Specification
Abilities, Skills & Knowledge
Essential  Thorough knowledge of operational rules, regulations, instructions
relating to train guards, including company policies and standards for
safe train operations
 Excellent non-technical skills
 Good decision maker, able to work well under pressure
 Meets industry medical requirements for train worker
 Team-orientated and customer focussed
 Trained in operation of on-train revenue collection equipment and