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Veeva

Posted 18 months ago

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Senior Consultant - Commercial Services

TokyoRemoteFull-time

AI Summary

A Senior Consultant in Commercial Services leads implementation, rollout, and configuration of Veeva commercial solutions (e.g., CRM, Vault PromoMats) for life sciences clients, managing workshops, requirements, and cross-functional collaboration.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for driven individuals who enjoy combined role, project management and solution architect. Also interested in industry-leading Life Sciences Commercial solutions.

As a key member of our Professional Services team, you’ll be at the forefront of our mission. You’ll work side-by-side with customers, understanding their unique challenges and needs. You’ll be a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and long into the future.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and it is required to work in Tokyo or Osaka. Some customers may ask you to work onsite.

What You’ll Do

  • Lead implementation/roll out/enhancement/migration project of Commercial Veeva Solution (CRM/Vault PromoMats/Events Management, etc.) to our global/domestic clients.
  • Manage tasks during the implementation project such as workshops delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
  • Collaborate with customers and team members both Japan-based and Global-based
  • Alignment with customer’s global governance
  • Collaborate cross-functionally with Product, Strategy, Sales, CSM and other teams across the company.

    • Requirements

  • 5+ years experience with a minimum of 2 years in either IT consulting / professional services environment in a regulated industry (banking, insurance, life sciences, etc.) or in a life sciences IT / Commercial area.
  • Exposure to business and IT groups in an implementation, administration, or other supporting role for software solutions.
  • Experience developing workshop material, training material, or requirements-gathering sessions with business and system stakeholders.
  • Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Veeva solution.
  • Ability to travel in domestic and international
  • Business Level English and Fluent in Japanese

    • Nice to Have

  • Experience in the Life Sciences space with knowledge of promotional materials or commercial excellence.
  • Direct experience with systems such as Veeva CRM, Veeva Vault PromoMats, Salesforce, Oracle, and other Life science industry technologies
  • Data Analysis, computer science, or related degree
  • Experience in services delivery management and/or systems implementation, project management

    • Perks & Benefits

  • Health & wellness programs

    • Skills

    Computer ScienceCRMData AnalysisOracleProject ManagementRequirements GatheringSalesforceVault PromoMatsVeeva CRMWorkshop Facilitation

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