Senior Customer Service Executive Airfreight, Import

Title: Senior Customer Service Executive Airfreight, Import - Fuku

URL Source: https://apply.workable.com/j/E70C8087B3

Markdown Content: • Location: East (Company Transport Provided at Designated Points)

• Industry: Global Freight Forwarding & Logistics

• Working Hours: Monday to Friday, 8:45am – 5:45pm

About the Company

Join a globally established logistics provider with a strong presence across international markets, offering end-to-end supply chain solutions across air, ocean, and contract logistics. With a reputation for operational excellence and customer-centric services, the company partners with multinational clients to deliver efficient and reliable freight solutions worldwide. This is an excellent opportunity to be part of a dynamic team within a fast-paced and growth-oriented environment.

Your Role

As part of the Airfreight (Import) team, you will play a key role in managing inbound shipments, ensuring smooth coordination from origin to final delivery while delivering high service standards to customers.

Key Responsibilities

• Oversee end-to-end import airfreight shipments, from pre-alert to delivery

• Coordinate closely with overseas agents, airlines, customers, and internal teams

• Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations

• Ensure adherence to customs requirements and IATA guidelines

• Provide timely shipment updates, including delays and delivery arrangements

• Coordinate cargo arrival, clearance, and last-mile delivery

• Maintain accurate system updates and shipment records

• Monitor shipments to ensure KPI targets and timely job closure

• Handle billing, cost verification, and invoice discrepancies

• Support quotation requests for import shipments when required

• Ensure compliance with customer SOPs and service standards

• Proactively escalate and resolve operational issues

Key Requirements

• Diploma or Degree in Logistics, Supply Chain, or related discipline

• Minimum 3–5 years of experience in airfreight import operations

• Strong knowledge of import documentation, customs clearance, and IATA regulations

• DGR certification will be an added advantage

• Proficient in MS Office and logistics systems

• Strong communication, coordination, and problem-solving skills

• Detail-oriented, customer-focused, and able to thrive in a fast-paced environment

• A proactive team player with a positive attitude

Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661