Posted 29 days ago

Senior Customer Success Representative

Buenos AiresHybrid

AI Summary

Serves as a trusted advisor for assigned clients, driving product adoption and retention by building strong relationships across stakeholders, executing success plans, and collaborating with product, implementation, support, and sales teams.

About this role

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a Customer Success Representative to join our team.

As a Customer Success Representative, you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers, driving product adoption, and ensuring long-term retention. By acting as a trusted advisor, you will help clients maximize the value they get from our solutions.
We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans.
This position will work closely with the product, implementation, support, and sales department.

Key Responsibilities:

Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively.
Drive customer engagement by providing training and ongoing support.
Develop and execute success plans to ensure customers achieve their desired outcomes.
Proactively identify risks and collaborate with internal teams to resolve issues.
Monitor key customer health metrics to drive retention and growth.
Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
Maintain accurate records in HubSpot and ensure seamless communication across departments.
Set follow-up meetings to check customers' satisfaction and needs.

Qualifications

Previous experience in Customer Success, software implementation, or Account Management, either technical and/or commercial.
Strong communication, problem-solving, and relationship-building skills.
Ability to analyze customer data and translate insights into actionable strategies.
Proven ability to drive product adoption and customer satisfaction.
Experience working with big companies as clients, and managing business portfolios.
Strong negotiation skills
Enjoy working with clients
Good energy and empathy.
Fluent in English and Spanish (written and verbal).
Availability to travel.

Our benefits include career development opportunities, English lessons, in -house and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

This position will be Hybrid, requiring attendance to our Belgrano, CABA office at least twice a week.

Skills

Account ManagementBusiness Portfolio ManagementCustomer Health MetricsCustomer SuccessData AnalysisHubspotNegotiationProduct AdoptionSoftware ImplementationStakeholder Management