Senior Desktop Support
Menlo Park, California, United StatesOn-siteContract
AI Summary
A Senior Desktop Support professional provides remote and on-site troubleshooting and support for end-user technology, including deployments, break-fix issues, hardware/software solutions, and user migrations.
About this role
Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?
- Job description:
- Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
- Perform remote and on-site troubleshooting through efficient troubleshooting methodology
- Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
- Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
Requirements
- Interpersonal and customer facing skills
- Proven experience as a **Senior Desktop Support/ IT Technician **
- Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
- Troubleshooting with all different types issues
- Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals
Skills
Break-fixDeploymentsHardware PeripheralsImaging WorkstationsMicrosoft Windows 10TroubleshootingVDIVIRTUAL DESKTOPS
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All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.