Senior Engineer II, Global Product Support

Responsibilities

• System level expert focused on product support for new product evaluation and improve Uptime for HVM tool performance.
• Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
• Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
• Owns critical field issue support, working closely with engineering teams providing real time feedback of issues and recommends solutions.
• Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks.
• Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification.
• Detailed Reporting of field issues for new products in the field
• Drives and owns customer issues during beta testing and HVM production at customer sites.
• Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments.

Qualifications

• Bachelor's Degree in engineering discipline
• Minimum 5 years of relevant experience preferably in Epitaxy (Epi) process equipment in semiconductor equipment manufacturer.
• ALD/CVD, Etch is also considerable
• Fluency in Chinese and business level communication skills in English.
• Ability to travel domestically to support other customers in China as well as internationally. Depending on the product development cycle travel ranges from 25% to 50%

Basic understanding of semiconductor processing and device fabrication