Posted 2 months ago
Senior Executive/Assistant Manager- Air Cargo
MumbaiOn-siteFull-time
AI Summary
Senior executive coordination role handling air cargo shipments, managing data in the transport system, liaising with customers, preparing docs, and overseeing end-to-end operations from pickup to delivery.
About this role
- End to shipment handling
- Enters relevant commercial data into the company’s transport management system (CW1) and ensures the accuracy of documents.
- Acts as the company’s face towards our customers.
- Communicates status of shipments and further steps.
- Collects and shares relevant documents with internal/external stakeholders.
- Keeps customers proactively informed whenever an unforeseen change occurs.
- Consults and supports clients in their queries.
- Collaborates with other internal departments in order to solve client’s
- Handles customer claims according to corporate procedures.
- Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company’s continuous improvement process (CIP).
- When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
- Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.
- Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.
- Timely and accurate processing of shipments.
- Handles shipments in compliance with corporate processes, SOPs and management instructions.
- Is responsible for the accuracy and quality of data submitted to the system.
- Issues, monitors and collects transport documents.
- Receives and registers invoices from suppliers.
- Collects all legally and internally required documents and maintains data in all relevant systems.
- Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.
- Conducts retention phone calls to existing clients on a regular basis
Skills
Air CargoCAPACIPClaims HandlingCustomer ServiceCustoms ClearanceCW1Data AccuracyDocument HandlingFreight ForwardingInvoice ProcessingInvoicingRetention CallsSOPsStakeholder CommunicationTransport Management System
Explore related jobs
More jobs at cargo-partner
- Air Operations Executive (Import & Export)Puebla, Puebla
- Senior Customer Service Air CargoBangkok Airport, Bangkok
- Pracownik ds. Wsparcia Działu Sprzedaży / Inside Sales Air&SeaBrwinów, Mazowieckie
- TraineeXiamen, Fujian
- Integration Engineer (f/m/d)Bratislava, Slovakia
- Disponent/ka námornej prepravyKosice, Slovakia
Similar Air Cargo jobs
Jobs in Mumbai
- FDigital Matte PaintFutureWorks Studios Private Limited · Mumbai, Mahārāshtra
- Manager - ProgrammaticWPP Media · Chennai, India
- Lead, AI EnablementThird Bridge · Mumbai
- Associate - Financial AnalystNecsws · Mumbai, MH
- Consumer Support Associate (IO Secretariat)Experian · Mumbai, India
Senior Product Manager - HybridHowNow · Mumbai, India
