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Senior Group Manager - Operations | Insurance | REF109985B_2026275250 | Philippines

Quezon, NA, PhilippinesRemoteFull-time

AI Summary

Manages inbound voice insurance operations end-to-end, ensuring program and client metric goals are met while fostering team growth and leadership.

About this role

Senior Group Manager - Operations | Insurance | REF109985B_2026275250 | Philippines

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Handles operations from an inbound voice insurance

• Responsible with end to end operational management

• Ensures program and client metric goals are met

• Accountable with fostering growth, development, and leadership to ensure operations and client satisfaction

Qualifications

• University/College Graduate• At least 5 years of experience handling a team as a Operations

Skills

Client MetricsInbound VoiceInsuranceOperations ManagementProgram ManagementTeam Leadership

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