Senior HR Coordinator

The Senior HR Coordinator is an experienced HR operations professional who manages complex employee lifecycle activities end-to-end, acts as a quality control point for the wider HR Ops team, and provides enhanced support on payroll, benefits, and employee relations cases. The role bridges frontline execution and team leadership, mentoring junior coordinators and contributing to process improvement and global HR projects.

Advanced Employee Lifecycle Management

• Lead end-to-end onboarding and offboarding for assigned countries, ensuring accuracy, timeliness, and a high-quality employee experience.
• Oversee complex employee data changes across HR systems and conduct quality checks on work completed by junior coordinators.
• Manage escalated lifecycle cases requiring deeper process or policy knowledge.

HR Data Integrity & Reporting

• Run complex HRIS reports and conduct regular data audits to maintain compliance and accuracy.
• Prepare and interpret HR data reports, identifying trends or risks and communicating findings to HR Managers and HRBPs.
• Validate payroll-impacting data changes and support the resolution of discrepancies in partnership with Payroll.

Employee Support & Case Handling

• Act as a Tier 2 escalation point for complex employee queries requiring in-depth process and policy knowledge.
• Manage tickets with increased autonomy, progressing cases through to resolution without requiring routine supervision.
• Support Employee Relations cases: gather documentation, prepare case files, schedule meetings, take notes, and maintain accurate case tracking.
• Lead low-to-medium complexity ER case meetings (e.g., fact-finding, formal meetings) in partnership with the HR Manager, ensuring thorough documentation throughout.

Documentation, Compliance & Governance

• Draft and review employment documents — contract changes, variation letters, standard and non-standard templates — to a high standard of accuracy and policy alignment.
• Ensure adherence to local labour laws, audit standards, and internal governance requirements for assigned countries.
• Maintain and update SOPs, knowledge-base articles, and HR policy documentation.

Payroll & Benefits Coordination

• Lead the monthly collection, validation, and review of payroll inputs for assigned countries or business areas.
• Partner with Payroll and Benefits teams to investigate and resolve discrepancies.
• Provide enhanced support on complex benefits and pay-related queries, escalating to specialist teams where required.

Project & Process Improvement

• Support HR Operations and cross-functional projects including system enhancements, policy rollouts, and process harmonisation.
• Contribute analysis, documentation, testing, and change management preparation to project deliverables.
• Identify improvement opportunities, propose practical solutions, and assist in implementing workflow or documentation changes.

Team Collaboration & Mentoring

• Mentor and support junior HR Coordinators by sharing knowledge, reviewing work, and providing constructive feedback.
• Partner with HR Managers, HRBPs, Payroll, Talent Acquisition, IT, Legal, and external vendors to ensure seamless operations.
• Contribute to a culture of quality, continuous improvement, and knowledge-sharing within the HR Ops team.

Technical HR Knowledge

• Strong, hands-on knowledge of HR processes, HRIS systems, and employment lifecycle administration.
• Ability to manage complex, multi-country process activities and maintain data accuracy under volume and time pressure.
• Practical experience with payroll input preparation and benefits administration.

Employee Relations Awareness

• Capable of supporting and managing low-to-medium complexity ER cases with professionalism and consistency.
• Confident leading formal meetings, providing clear guidance, and ensuring documentation is accurate and legally compliant.

Analytical & Problem-Solving Skills

• Able to interpret HR data, identify trends, and detect risks within processes or employee information.
• Translates analytical insight into practical, actionable recommendations for HR leaders.

Communication & Influence

• Clear, professional communicator — written and verbal — able to engage effectively across employee, HRM, and HRBP audiences.
• Able to influence outcomes constructively and facilitate alignment across teams.

Organisation & Prioritisation

• Manages high-volume, multi-step workloads across case management, payroll inputs, and project tasks simultaneously.
• Balances urgency with attention to detail; maintains quality even under pressure.

Continuous Improvement Mindset

• Proactively identifies gaps in HR processes and tools and proposes improvements.
• Contributes to the implementation of changes and promotes adoption of best practice.

Confidentiality & Professional Judgement

• Exercises sound judgement and discretion in handling sensitive employee and organisational information.
• Maintains compliance with data privacy standards and internal policies at all times
Language:
Verbal or written proficiency in German or Dutch is desirable.