Senior AP Specialist

Invoice Processing & BAU :

• Process complex, multi-entity vendor invoices end-to-end across Business Central and NetSuite: GL coding, entity allocation, approval routing, intercompany transactions, and corporate purchase card reconciliation.
• Manage the full AP lifecycle for assigned entities: invoice receipt, two- and three-way matching, exception resolution, payment proposal preparation, and remittance confirmation.
• Act as primary escalation point for invoice exceptions -price variances, missing POs, unrecognized vendors, intercompany mismatches -resolving independently or via appropriate approval channels.
• Process T&E claims via Concur or equivalent; support entity-specific AP flows including ATG/Canada; assist with reconciliations across the AP system, ERP, and bank statements.
• Support training and day-to-day guidance of junior AP Specialists on ERP processes and entity-specific requirements.

Exception Management & AI Supervision :

• Own resolution of AP exceptions that Payflows and the AI agent cannot auto-process: low-confidence matches, missing or invalid POs, price and quantity variances outside tolerance, and intercompany coding judgements.
• Investigate root causes of recurring exceptions; propose process or configuration changes -working with the AP Team Lead and Payflows platform owner -to prevent recurrence and drive the touchless rate higher.
• Review and spot-check AI agent decisions for accuracy and policy compliance; identify failure patterns by supplier, entity, or expense type; feed corrections back into automation rules.
• Act as NetSuite and Payflows AP super-user: support user acceptance testing during system upgrades, configuration changes, and new entity onboarding.

Vendor Management, Reporting & Compliance:

• Escalation point for vendor cases the self-service portal cannot resolve complex onboarding queries, payment-status disputes, banking detail changes, and compliance flags.
• Support the vendor portal adoption program: identify high-friction vendors, drive onboarding of the long-tail supplier base to self-service, and feed adoption data into the AP improvement plan.
• Lead monthly reconciliations of major vendor accounts; prepare and own accrual and prepayment schedules; collaborate with GL at month-end to confirm purchase ledger balances.
• Contribute to month-end AP reporting and KPI tracking -touchless rate, cost per invoice, exception rate, cycle time -and surface specific improvement opportunities.
• Ensure compliance with AP policies, financial controls, and applicable regulatory requirements; support internal and external audit with AP documentation, reconciliations, and system evidence.

Essential :

• Experience in Accounts Payable within a multi-entity, international finance environment, with demonstrated experience handling complex exceptions, intercompany cases, or judgement-led AP work
• Proven proficiency in the NetSuite AP module: invoice processing, vendor management, GL coding, payment runs, month-end close, and reporting
• Deep working knowledge of end-to-end AP processes: PO-matched and non-PO invoice processing, two- and three-way matching, exception handling, payment proposals, intercompany, accruals, and reconciliations
• Strong judgement under ambiguity - able to investigate and resolve cases where automated logic produced an incorrect or low-confidence result; comfortable working alongside AI-driven workflows and able to identify when the system has made the wrong call
• Excellent written and verbal English; professional in all vendor and internal stakeholder communication, including in dispute or escalation scenarios.
• High attention to detail and accuracy, with ability to maintain quality at volume - in both manual processing and review of automated outputs.
• Strong Microsoft Excel and ERP reporting skills; able to extract, manipulate, and analyze data to identify patterns and improvement opportunities.
• Ability to lead by example, coach junior team members, and work effectively across time zones in a shared services environment.

Preferred / Advantageous :

• Hands-on experience with an integrated AP automation platform with AI-driven exception handling -e.g. Payflows, Coupa, HighRadius, Basware, Medius, or equivalent. Comfort with agentic AP workflows is a strong plus.
• Microsoft Business Central familiarity -a practical advantage during ERP migration
• Familiarity with Concur or equivalent T&E platform.