Posted 9 months ago

Senior IT Manager (Boston)

BostonOn-siteFull-time

AI Summary

Senior Manager, IT Systems leads IT strategy and a global IT team, delivering enterprise IT initiatives, governance, and operations to support business growth and security.

About this role

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are seeking a highly skilled and hands-on Senior Manager, IT Systems to lead our IT department. The ideal candidate will be responsible for developing and implementing IT strategies, managing a team of IT professionals, and ensuring the successful execution of IT initiatives that support our business growth and innovation. The candidate should possess current knowledge of modern enterprise technologies and best practices, with the ability to create strategic plans and lead their execution. We’re looking for someone who can guide and empower the team to deliver high-impact IT solutions across the organization.

Key Responsibilities:

Leadership & Strategy

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)

Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs

Own IT budget, vendor management, and license utilization

IT Operations & Service Management

Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting

Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle

Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume

Identity, Access & Endpoints

Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping

Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch

Enforce device compliance, patching, EDR, disk encryption, and secure configurations

SaaS & Collaboration

Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)

Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies

Networks & Office IT

Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services

Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites

Security, Compliance & Resilience

Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection

Maintain IT controls: configuration management, change control, backups, DR testing, access reviews, and logging

Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers

Key Requirements:

Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role

Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred

Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale

4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools

4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA

Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding

4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)

Experience managing networking infrastructure across distributed locations

Proven track record of developing and implementing IT strategies that drive business growth and innovation

Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders

Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment

Skills

Access ReviewsApp HygieneAtlassianAzure ADBackup And DRBackup StrategiesBCP/DRChange ControlCloud PlatformsCRMData RetentionData SecurityEDREndpoint ManagementGoogle WorkspaceHRISIdentity And Access ManagementITILITSMJAMFJiraLAN/WAN/Wi-FiLeast-privilegeMDM (Kandji/Jamf, Intune)MFA/SSOMicrosoft 365Network AdministrationOktaRBACSaaS AdministrationSAMLSD-WANSlackSLA/OLAVPNZero-touch OnboardingZoomZTNA

Senior IT Manager (Boston)

About this role

Key Responsibilities:

Key Requirements:

Skills

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