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Senior IT Manager of Integration Services

KrakowHybrid

AI Summary

Senior IT Manager responsible for designing, delivering, and optimizing global integration services, managing a mix of nearshore, offshore, internal, and external resources, and ensuring operational excellence and compliance with GxP standards.

About this role

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Senior IT Manager of Integration Services

Location: Cracow, Poland

The Solution Architect is responsible for developing and optimizing the global Integration solution design to meet the agreed company andbusiness requirements. Defining and designing Integration technologies and E2E integration solutions, making sure theyoffer a consolidated, efficient integration service, while reflecting best industry trends and the “consumer” needs. All in a secure and compliant way. This position requires an expert technical background, deep understandingand leadership of architectural principles, along with the ability to influence and collaborate with all levels of stakeholders throughout software development lifecycle. .

Key Responsibilities:

  • Responsible for the entire IT service lifecycle strategy, design, transition, operations, enhancements according to the agreed roadmap with Stakeholders and Galderma IT framework.

  • Consolidation and maintenance of 3 year service roadmap and related capacity planning in collaboration with application consumers

  • Accountable for IT Service Delivery and operational excellence to ensureavailable, predictable,efficientand innovative services which deliver business value.

  • Manage a mix ofnearshore, offshore, internal and external resources,ensuring effective delivery.

  • Orchestrate and assess incoming demands with domain and business owners, ensuring ongoing E2E delivery according to the agreedpriorities, costing model and timelines.

  • Service monitoring, control and reporting (financial, resource, compliance, technical)

  • Ensure a fit-for-purpose service governance framework to ensure a consistent and optimalapproach to integrations,offering clarity and security to consumers in line with Galderma expectations.

  • Be at the hub of the IT organization, maintaining working relationships across teams, playing an active rolein the harmonization of activities and mutual dependencies.

  • Drive innovation and continuous improvement. Identifyand assess emerging trends and leadrelated initiatives for best in class integration services.

  • Play an active role in defining and monitoring contracts with vendors along with related agreed service levels

  • Monitor and measure service compliance and risk; accountable to ensure appropriate standards with any gaps effectively managed. Ensure the continued qualification of the integration platform according to GxP standards.

  • Key focus on consolidation, simplification and a structured “factory” approach to Integration delivery for anoptimized, mature and predicable service.

Skills & Qualifications:​​

  • 8+ years of relevant working experience in application and IT Service delivery withinglobalcorporate environment.

  • 3+ years in a similar Service Owner role.

  • Experience working as part of integrations, delivering middleware services.

  • A deep practical understanding of IT Service Management, IT Governance, IT Financial Management and Vendor Management.

  • Experience with E2E GxPvalidated integrations a strong plus

  • Experience instreamlining and consolidatingprocesses across technologies and teams.

  • Proven track record managing a complex team scenarios and varied IT team expectations (both internal and external).

  • Fluency in English.

What we offer in return:

  • You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
  • You will receive a competitive compensation package with bonus structure and extended benefit package.
  • You will be able to work in a hybrid work culture.
  • You will participate in feedback loops, during which a personalized career path will be established.
  • You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps:

  • If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
  • The next step is a virtual conversation with the hiring manager.
  • The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Skills

Capacity PlanningConsolidation And SimplificationContract ManagementE2E Integration SolutionsGxP ValidationIntegration TechnologiesIT Financial ManagementIT GovernanceIT Service ManagementMiddleware ServicesProcess StreamliningService GovernanceService MonitoringSLA ManagementVendor Management

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