Senior IT Technical Support Analyst

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Candidate will manage Corporate Security applications from an on-going support perspective as well as lifecycle and change management.

Requirements
• AMAG/CCURE/Salient/Passage Point experience strongly preferred; familiarity with physical access control and video management systems technology a must
• Active Directory, HR Data integration, windows server experience
• Experience with lifecycle management and upgrades
• Ability to write and work with business partners to execute System and Unit Test Plans
• Experience with Service Transitions from Projects to Production
• Experience using ITIL for incident and problem management
• Vendor management experience
• Ability to multi-task as candidate will manage concurrent workstreams
• Strong communication skills as project teams will primarily be virtual

Qualifications

Nice to have
• Experience with GSK IT systems and processes
• Experience with managing GSK GxP validated systems, including writing GxP documentation and managing the project through the documentation process
• Experience with Lean Sigma

Additional Information

For more information, please contact

Tinny Jindal

973-967-3478