Senior Manager-CRM (Customer Relationship Management)

Greetings!!

Aarna HR Solutions is a Human Resource Recruitment Company providing services to Various IT, ITES and Non- IT companies across India. Aarna HR Solutions strive towards hiring the best and the brightest talent in the industry. We hire individuals with a strong sense of pride in their performance, team spirit, and a desire to excel.

We have immediate openings for the position of "Senior Manager-CRM (Customer Relationship Management)” fora reputed Real Estate MNC located in Bangalore.

Qualification-MBA/PGDM

Experience: 12 to 15 years

Roles and Responsibility

·Responsible for creation and implementation of CRM process and structure.

·Ensuring delightful customer experience from the prospect to the handover stage for the customer.

·Responsible for recruiting, inducting, training, managing, motivating, leading and developing the CRM team to the company standards.

·Ensuring timely query resolution within TAT and handling escalations and resolving them and controlling the matrix.

·Providing overview of various MIS and feedback for management review.

·Ensuring adherence to processes, policies & procedure within the TAT.

·Coordinating with various banks in order to facilitate the bank tie up for disbursement of loans to customers.

·Stream line processes between back office, RMs & Accounts.

·Measure team performance through collections/CSSM scores.

·Meet all customers briefly on their visits to office/site.

·For exceptional customer cases, strictly follow Internal Memo process

(IOM), personal involvement.

·Assure customer files/data safely stored and no loss/misplacement of

any important document.

·Assist team in meeting deadlines (agreements/registrations/payments)

·Arrange for training of team member on technical skills (CRM, SAP, MS Office)

·Assure all KYC (Pan card/passport/OCI) documents collected for all customers.

·Assure allotment/agreement process followed strictly.

·Assure team hands over important legal documents only to customers or

their authorized personnel (letter required)

·Assure the maintenance & timely updation of Master sheet (password locked excel)

·Assure the maintenance & timely updation of allotment/agreement dates.

·Maintain the slab construction dates of all towers.

·Get timely updates from Architect & projects on plans/ changes – update team

If interested please send your UPDATED Profile with below mentioned details.

Current CTC:

Expected CTC:

Notice Period:

Reason for Job Change:

With Regards,

Reshmi-HR Recruiter

Aarna HR Solutions

Mob No: : 9902579718