Senior Manager, Enterprise Systems Operations

The Senior Manager, Enterprise Systems Operations will support the execution, optimization, and operational scalability of [solidcore]’s core business systems and enterprise platforms that power studio operations, client experience, and cross-functional business processes. Reporting to the Director of Business Systems & Data Programs, this role sits within Digital and will play a critical role in ensuring systems, integrations, vendors, and operational workflows scale effectively alongside the business.

This role is highly cross-functional and execution-oriented, focused on operational excellence, rollout coordination, vendor management, systems support, and program delivery across a rapidly growing multi-location business. The ideal candidate combines strong technical program management and operational systems experience with the ability to manage complexity, drive follow-through, and contribute hands-on where needed.

This individual will partner closely with Digital Product, Engineering, Customer Experience, Operations, Marketing, Finance, and external technology vendors to support successful launches, scalable processes, operational continuity, and future growth initiatives across the business.

This is a “build and scale” role focused on improving operational execution, strengthening systems reliability, and helping [solidcore] scale efficiently as the business grows in complexity, footprint, and offerings.

Support operational ownership and day-to-day management of core enterprise systems and business platforms, including Mindbody and related integrations

Lead rollout coordination, operational readiness, testing, and stabilization efforts for system enhancements, launches, and cross-functional initiatives

Manage timelines, dependencies, risks, and execution across multiple concurrent operational and technical projects

Serve as a key operational point of contact for external vendors, platform partners, and integration partners

Coordinate cross-functional implementation efforts across Digital, Customer Experience, Operations, Marketing, Finance, and Engineering teams

Support configuration, QA testing, troubleshooting, documentation, and issue resolution efforts across business systems and operational workflows

Help identify operational pain points, workflow inefficiencies, and platform limitations while driving improvements to execution and scalability

Partner closely with the Director of Business Systems & Data Programs to support future scalability initiatives, including international expansion readiness, new operational capabilities, and evolving business requirements

Improve operational rigor through stronger documentation, process standardization, launch coordination, and execution tracking

Support integrations and operational workflows across systems including Mindbody, CRM platforms, marketing tools, customer support platforms, and other business-critical applications

Help establish scalable operational processes and governance models that improve consistency, reliability, and speed of execution across teams

Manage and mentor team members while contributing as an individual contributor when needed

Act as a bridge between technical and non-technical stakeholders, ensuring alignment, communication, and follow-through across initiatives

6-8+ years of experience in enterprise systems, business systems operations, technical program management, or related operational technology roles

Strong program and project management experience in complex, cross-functional environments

Experience managing external vendors, SaaS platforms, integrations, and operational technology initiatives

Strong operational mindset with the ability to balance strategic context and hands-on execution

Highly organized with strong follow-through, communication, and stakeholder management skills

Experience supporting operational systems within high-growth, multi-location, retail, hospitality, fitness, healthcare, or consumer-facing businesses preferred

Experience with Mindbody or similar operational platforms preferred

Familiarity with integrations, APIs, operational workflows, and SaaS ecosystems preferred

Ability to operate effectively in ambiguity while helping build scalable structure and process

Experience leading operational rollouts, testing coordination, launch readiness, or systems implementation initiatives preferred

Bachelor’s degree required; advanced degree preferred

Competitive starting salary, based on experience

Bonus eligibility based on performance

Monthly cell phone stipend

401k with employer match

Health, dental, & vision insurance

Flexible PTO

Free drop in classes at [solidcore]

And MORE