Senior Manager, Internal Employee Communications

Own the internal communications strategy and calendar, ensuring consistent, timely, and clear messaging across the company

Partner with HR, Operations, and business leaders to translate organizational priorities, changes, and initiatives into employee-ready communications

Draft and manage executive communications, including leadership messages, town halls, and other employee forums

Build and maintain enterprise-wide communication channels and cadences, partnering with the Director of Operations and Communications to ensure alignment when messages need to reach studio teams

Develop change management communications to support new initiatives, policy updates, and organizational changes

Measure the effectiveness of internal communications (improvement in eNPS, open rates, engagement, feedback) and iterate based on data

Act as a trusted advisor to stakeholders across the business, helping them think through how and when to communicate, not just what

In partnership with our Brand Team, manage internal crisis and/or sensitive communications with sound judgment and discretion

Use internal communications as a tool to reinforce culture and values — celebrating wins, milestones, and the stories that make our mission tangible, not just relaying operational updates

Partner with HR and leadership to strengthen our employee experience and engagement through communications — helping employees feel connected to the business and to each other, especially across a distributed workforce

Ensure brand voice and tone consistency across all internal messaging, partnering with Brand to keep internal messaging aligned with external brand positioning

Define and evolve a distinct voice for employee communications — one that feels authentic to our culture and resonates across the organization, rather than defaulting to generic corporate-speak

5-8 years of experience in internal/employee communications, corporate communications, or a related field

Proven experience partnering with HR and senior leaders on organizational communications

Strong writing and editing skills, with the ability to adapt tone for different audiences across a corporate and field-based organization

Experience building and executing communication plans across multiple channels, and partnering effectively with adjacent communications functions (e.g., field/frontline comms) to keep messaging aligned

Comfort working in a fast-paced, multi-location or distributed business (retail, fitness, hospitality, or similar preferred)

A genuine point of view on culture and employee experience — you see communications as a way to build connection and belonging, not just deliver information

Strong project management skills and ability to manage multiple priorities simultaneously

Sound judgment handling sensitive or confidential information

Bachelor's degree in Communications, Journalism, Marketing, or related field (or equivalent experience)