Posted 21 days ago
Senior Manager - Project Management / Transitions (MOA Pasay) | Onsite
Pasay City, Metro Manila, PhilippinesRemoteFull-time
AI Summary
A senior manager leads end-to-end execution of BPO process transitions and program management, working onsite with clients to assess processes, drive re-engineering and offshoring feasibility, and lead client engagements.
About this role
Work Setup: Onsite (MOA Pasay)
Qualifications:
- Education: Finished at least a bachelor's degree (in any stream)
- Work Experience: At least 10 years of BPO experience with at least 3 years in BPO Transitions and Program Management
Responsibilities:
- Execute transition of processes with end-to-end accountability
- It will be required to work closely with the clients on onsite projects
- Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
- The job will involve extensive interaction with business users, senior management and IT personnel of the company
- Lead client engagements, ensuring consistent service delivery
- Business development in select accounts
Skills
BPO TransitionsBusiness DevelopmentClient EngagementOffshoring FeasibilityProcess AssessmentProcess Re-engineeringProgram ManagementStakeholder Management
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