Senior People Ops Manager

We are a profitable and growing company, originating in Silicon Valley and now headquartered in Taiwan. We combine intuitive design with Creative AI tech to create inspiring products for millions of people worldwide.

We offer a fun, creative, and international workplace with competitive compensation, stock options, flexible hybrid work, free lunch, and more.

Ready to make a big impact with a talented team? Come create with us.

We’re looking for a Sr. People Ops Manager who can work closely with team leads to shape the organization, support managers in growing their management capability, and handle people topics and challenges in an effective and thoughtful way. This role requires building trust with the team while balancing the needs of both employees and management.

1. Partner with Leaders on Team Structure & Performance
2. Work closely with directors & managers on org design, team structure, and role clarity as teams evolve.
3. Support performance management: feedback, development, and difficult calls when needed.
4. Spot cross-team patterns or gaps and turn them into actionable improvements (process, roles, common bottlenecks).
5. Navigate Complex People Challenges
6. Be the go-to person for addressing sensitive, high-stakes people situations.
7. Coach managers through interpersonal dynamics, conflict, and performance risk with sound judgment.
8. Drive resolution across functions, balancing empathy with business needs and long-term team health.
9. Coach Managers to Build Accountable Teams
10. Shift from traditional “people management” to strong, consistent leadership behaviors.
11. Coach mid-level leaders to build high-trust, high-accountability teams with clear expectations.
12. Help managers turn differences into productive collaboration (healthy debate, fewer silos, faster decisions).
13. Organizational Mediation & Alignment
14. Facilitate alignment across domains when priorities, trade-offs, or tensions arise.
15. Translate vague friction into clear problem statements, root causes, and actionable steps that make the workplace better for everyone.
16. Act as a connector across teams to ensure alignment while preserving nuance and context.
17. Policy & Compliance (Taiwan Labor Law)
18. Maintain and evolve people policies aligned with Taiwan labor regulations and company practices.
19. Advise management on policy interpretation and real-world application (consistent, fair, people-first).
20. Balance compliance, risk, and practicality to support good decisions and a healthy employee experience.

Have relevant experience in Tech, start-up or high-growth sectors.

Have experience in coaching junior to middle-level members.

Analytical skills to effectively utilize data in People metrics to drive discussion & make people/HR decisions.

Understand and apply AI tools into your workflow.