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Restaurant365

Posted 1 month ago

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Senior POS Configurations Support Specialist

AustinHybridFull-time

AI Summary

The Senior POS Configurations Support Specialist manages and executes POS system changes for the Radar product, overseeing the full POS change process from installation to troubleshooting, collaborating with development on integrations, and engaging with enterprise customers implementing POS changes across multiple locations.

About this role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Sr. Specialist, POS Configurations, plays a vital role in managing and executing POS system changes for the Radar product. In this role, you will be responsible for overseeing the entire POS Change process from start to finish, including the installation and troubleshooting of newly added POS systems. You will collaborate closely with the Development team when integrations require technical involvement and engage in discussions with enterprise customers who are implementing POS system changes across multiple locations. Additionally, you will conduct recurring calls to review and document any POS changes that are not performing as expected, ensuring that issues are identified and resolved promptly.

How you'll add value:

  • Configure and initialize new Integrations for Radar Customers

  • Troubleshoot Integration discrepancies and provide comprehensive solutions

  • Handle tickets for assigned Enterprise Radar customers

  • Document Software defects and report them to the Development team

  • Updating relevant documentation for assigned POS Integrations

  • Manage and troubleshoot customer exports from Radar

  • Cross train and assist with R365 POS Integrations as requested

  • Prioritize personal ticket queue

  • Manage schedule and time according to highest priorities
    Mentor new team members at the request of Support Management

  • Other Duties as assigned

What you'll need to be successful in this role:

  • Bachelor's degree in related field is preferred

  • Demonstrated history of being a high performing Support Agent

  • Expert Knowledge within Radar POS Integrations

  • Customer service skills

  • Strong written and oral communication

  • Detail-oriented

  • Time management and task prioritization skills

  • Strong ability to problem-solve

  • Demonstrated strong leadership capabilities

  • Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications

R365 Team Member Benefits & Perks

  • Competitive compensation package
  • Comprehensive medical benefits
  • R365 pays 100% of the premium for medical, dental, and vision insurance for employees
  • 401k + matching
  • Team member stock options
  • Flexible PTO + Company holidays
  • Wellness initiatives
    • This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.

    Skills

    Customer Export TroubleshootingDocumentationEnterprise Customer SupportInstallation And TroubleshootingIntegration ConfigurationMentoringPOS IntegrationsRadar POSSoftware Defect DocumentationTask PrioritizationTicketingTime Management

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