Senior Salesforce Consultant (Technical | AI-Enabled | Media Cloud & Agentforce)

Senior Salesforce Consultant
(Technical | AI-Enabled | Media Cloud & Agentforce)

📍 Location: South Africa (Remote-first)
🕒 Full-time | Permanent

We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering complex, high-impact implementations across Sales, Service, Marketing, Experience Cloud — and increasingly Media Cloud and Agentforce.

We are looking for a high-performing Senior Salesforce Consultant with strong configuration and technical capability, who is comfortable leading from the front in client-facing environments and building scalable, enterprise-grade solutions.

This role goes beyond traditional consulting. You will operate across solution design, hands-on build, and client leadership, while also embracing the next evolution of delivery: AI-assisted Salesforce configuration and automation.

You will work closely with Architects and Developers, but are expected to independently shape solutions from ambiguous requirements and deliver high-quality outcomes.

⚠️ This is not a BAU/support role.
We are specifically looking for candidates who have delivered complex implementations in consultancy or multi-client environments.

🚀 Main Duties & Responsibilities

• Translate business requirements into scalable, well-architected Salesforce solutions, moving from AS-IS to TO-BE design
• Lead client-facing engagements:
  • Discovery workshops
  • Requirements gathering
  • Solution walkthroughs and playback sessions
• Own end-to-end configuration across environments:
  • Objects, fields, record types, page layouts
  • Validation rules, approval processes
  • Security model (roles, profiles, permission sets)
• Design and implement advanced Flow automation, including:
  • Cross-object logic
  • Error handling frameworks
  • Scalable, maintainable automation patterns
• Deliver solutions across core and emerging Salesforce capabilities, including:
  • Salesforce Media Cloud (industry-specific data models, media workflows, advertising lifecycle)
  • Salesforce Agentforce (AI-powered agent experiences, automation, and augmentation)
• Use AI-assisted tools (Claude Code, OpenAI Codex, Github Copilot, or equivalent) as a core part of delivery to:
  • Accelerate and validate metadata configuration
  • Support solution design and edge-case handling
  • Generate documentation, test cases, and implementation artefacts
  • Improve delivery speed and quality
• Contribute to solution architecture discussions, working closely with Technical Architects
• Design and maintain scalable data models, including industry-specific schemas (e.g. Media Cloud)
• Design and support integrations with third-party systems (telephony, marketing tools, document generation, data platforms)
• Own and contribute to testing strategy:
  • UAT
  • Regression testing
  • Release readiness
• Work within structured delivery environments:
  • Agile sprint planning
  • Estimation and backlog management
  • Release and DevOps processes
• Build reports, dashboards, and analytical solutions to support business decision-making
• Support pre-sales activities, including demos and solution shaping
• Mentor junior team members and set standards for quality and best practice

🧠 Knowledge & Experience Required

• 5+ years Salesforce experience, ideally within a consultancy or multi-client delivery environment
• Proven experience delivering end-to-end Salesforce implementations, not just incremental enhancements
• Strong hands-on experience with:
  • Salesforce Flow (essential)
  • Data modelling and relational data structures
  • Security and sharing models
• Experience across:
  • Sales Cloud and Service Cloud
  • Additional exposure to Experience Cloud, Marketing Cloud, or Industry Clouds is beneficial
• Exposure to Media Cloud or other Industry Clouds is highly advantageous
• Working knowledge or practical experience with Agentforce / AI-driven Salesforce capabilities is a strong plus
• Strong experience with:
  • Integrations and AppExchange tools (e.g. document generation, e-signature, telephony, marketing platforms)
  • Data migration and ETL tools (Data Loader, Workbench, etc.)
• Experience working in Agile delivery environments with DevOps practices (Jira, Git, CI/CD, SFDX)
• Hands-on use of AI tools (Claude, ChatGPT, or similar) in Salesforce delivery is essential, including:
  • AI-assisted metadata configuration
  • Automation design and debugging
  • Documentation and testing acceleration
• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

🎯 Strong Differentiators

• Experience in a Salesforce consultancy / partner environment
• Certifications:
  • Salesforce Administrator (required)
  • Advanced Admin, Platform App Builder
  • Consultant certifications (Sales, Service, Experience, etc.)
• Experience with:
  • Media, advertising, or industry-specific implementations
  • AI-enabled Salesforce features (Agentforce, Einstein, automation augmentation)
  • Field Service, Omni-Channel, or Service operations
  • Marketing automation (Marketing Cloud / Account Engagement)
  • Data/analytics tools (e.g. Tableau)
• Exposure to enterprise-scale or multi-org implementations

👀 This Role Is a Strong Fit If You:

• Have worked in a consulting or multi-client Salesforce environment
• Are comfortable moving between:
  • Requirements gathering
  • Solution design
  • Hands-on configuration
• Have delivered complex implementations (e.g. case management, service operations, media workflows, or marketing automation)
• Can confidently lead client conversations and shape outcomes, not just execute tasks
• Enjoy solving ambiguous, complex problems and turning them into structured, scalable solutions
• Actively use AI tools to enhance delivery quality and speed, not just as an experiment

🌍 Why Join Us?

• Remote-first role based in South Africa — work from anywhere
• Work on cutting-edge Salesforce capabilities, including:
  • Media Cloud (complex, industry-specific implementations)
  • Agentforce (AI-driven transformation within Salesforce)
• Be part of a consultancy that treats AI as a core delivery capability
• Collaborate with experienced Architects and high-performing teams
• Clear progression path toward Solution Architect / Technical Architect
• Exposure to diverse industries and high-impact projects
• A culture that values autonomy, quality delivery, and continuous improvement