Posted 19 days ago
Senior Salesforce Service Cloud Developer
AI Summary
Senior Salesforce Service Cloud Developer responsible for designing and implementing complex Salesforce Service Cloud solutions, including integration with Service Cloud Voice, Amazon Connect, and various APIs. Requires 8+ years of experience with at least 3 years on Service Cloud.
About this role
Min Experience: 8+ years
Location: Gurgaon
JobType: full-time
Requirements
A Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline is required.
● At least 8 years of professional experience as a Salesforce Developer, with a minimum of 3 years dedicated specifically to Service Cloud.
● Possession of Salesforce certifications such as Service Cloud Consultant, Platform Developer I & II, and Administrator is highly preferred.
● Strong proficiency in Salesforce development tools and technologies, including Apex, Visualforce, Lightning Components, SOQL, and SOSL.
● Extensive practical experience with Salesforce Service Cloud, particularly with Service Cloud Voice and Amazon Connect Center, is essential.
● Experience with Experience Cloud and AgentForce is considered advantageous.
● Proven expertise in Salesforce integration patterns, such as REST and SOAP APIs, data loaders, and third-party integration tools.
● Demonstrated capability to design and deploy complex Salesforce solutions that are scalable, secure, and maintainable.
● Knowledge of Agile development methodologies.
● Excellent problem-solving abilities, with the capacity to work both independently and collaboratively within a team.
● Strong communication and interpersonal skills to effectively engage with stakeholders at all organizational levels.
● Proven track record of managing multiple priorities and projects simultaneously within a fast-paced environment.
Must-have skills
Salesforce Service Cloud, Apex, LWC
Good-to-have skills
Cloud Voice, Visualforce
