Senior ServiceNow Consultant

• Technical Implementation & Delivery: Lead hands-on development and implementation across core platform applications, custom scoped apps, and portal experiences following best practices.

• Requirement Translation: Translate functional and business requirements into scalable technical solutions across ServiceNow product lines such as ITSM, CSM, HRSD, ITOM, SPM, or custom App Engine solutions.Core Platform Engineering: Write, test, and debug complex Server-side and Client-side scripts, Script Includes, Business Rules, Flow Designer flows, IntegrationHub actions, Workspace components, and UI Policies.

• Integrations: Design, build, and maintain REST/SOAP API integrations between ServiceNow and external enterprise systems, cloud platforms, and middleware tools.

• Portal & UI Development: Develop, customize, and maintain Employee Center and CSM Service Portals, including custom widget development, Unified Taxonomy configuration, dynamic pages, and search optimization.

• Quality & Best Practices: Adhere to platform standards for code quality, scoped app architecture, CMDB data integrity, CI/CD alignment, and upgrade-safe extensibility (minimizing unnecessary customizations).

• Technical Leadership & Peer Mentorship: Conduct peer code reviews, assist in technical design discussions, troubleshoot complex issues, and mentor junior developers and consultants on engineering best practices.

• Strong hands-on proficiency in JavaScript, Server-side & Client-side scripting, HTML, CSS, Angular Provider, REST/SOAP web services, and API-led integrations.

• In-depth understanding of Now Platform mechanics, including Data Model design, ACLs and security models, Update Sets/App Repository, Flow Designer, and IntegrationHub.

• Experience delivering solutions across core ITSM and at least two additional product lines (e.g., CSM, HRSD, ITOM, ITAM, SPM, or App Engine).

• Solid understanding of platform performance optimization, upgradeability, and out-of-the-box (OOTB) capability preservation.

• Architect employee self-service experiences that support multi-department discovery through taxonomy, dynamic pages, targeted content, and consolidated task visibility.

• Architect customer and partner self-service portals that prioritize case creation, case tracking, knowledge deflection, contextual lists, and configurable portal widgets.

• Establish standards for portal page models, widget reuse, naming conventions, content governance, search tuning, analytics, and extensibility.

• Guide teams on trade-offs between out-of-box Employee Center capabilities and custom Service Portal development for CSM or specialized service experiences.

• 7+ years of hands-on ServiceNow development, configuration, and implementation experience.

• Proven track record as a Senior Developer or Technical Lead on enterprise ServiceNow engagements.

• Strong experience in custom app development, third-party integrations, and Service Portal / Employee Center builds.

• Practical knowledge of software development lifecycle (SDLC), Agile practices, and update set / application repository release management.

Leadership&behavioraltraits

• Strong technical problem-solving skills with a focus on delivering clean, maintainable code.

• Clear verbal and written communication skills to articulate technical solutions to peers and technical leads.

• Collaborative team player capable of guiding junior team members and handling technical execution independently.