Senior Site Reliability Engineer (SRE) – Observability & Platform Systems

Location - Gurugram (On-site)

We are seeking a highly autonomous and technically profound Senior Site Reliability Engineer to own our observability strategy and critical platform services. In this role, you will not just monitor systems; you will engineer their reliability, performance, and security. You will serve as the primary authority for our monitoring stack and the operational lead for our core middleware layers.

This position demands a proactive problem-solver who thrives in complex, regulated environments. You must be comfortable working independently, making high-stakes technical decisions, and leading incident resolution efforts from detection to post-mortem.

Responsibilities

• Observability Leadership: Architect, maintain, and optimize our end-to-end observability platform using Grafana, Prometheus and Elasticsearch. You will define the standards for logging, metrics, and tracing.

• Platform Engineering: Operate and engineer critical surrounding systems including MongoDB, Kafka, Redis, HashiCorp Vault, and WSO2 API Manager. You are responsible for their stability, scaling, and security within our OpenShift environment.

• Incident Command: Lead L3 support and Major Incident Management. You will diagnose complex cross-layer issues (application to infrastructure) and drive permanent resolutions.

• Automation: Build self-healing systems and automated recovery workflows using Python and Bash to reduce manual toil and improve system resilience.

• Proactive Reliability: Identify potential failure modes before they occur and implement architectural improvements to prevent outages.

• Reliability Engineering: Define and track service reliability objectives (SLIs/SLOs) and help engineering teams improve platform reliability through measurable outcomes and error budget management.

Your Profile

• 7+ years of experience in SRE, DevOps, or Platform Engineering.

• Proven expertise in Grafana and the Prometheus ecosystem.

• Experience defining and operating SLOs, SLIs, Error Budgets, and availability targets for production services.

• Deep operational experience with Statefulset applications in production Kubernetes/OpenShift environments.

• Proven track record of owning the full Incident Management lifecycle, including Root Cause Analysis and implementation of preventive measures.

• Strong proficiency in Python and Bash for automation and tooling development.

• Exceptional analytical skills with the ability to work independently and solve ambiguous technical challenges without constant supervision.

• Experience in the banking or highly regulated sectors is a strong plus.

What We Offer

• The opportunity to work on a critical, large-scale digital banking platform.

• A culture that values engineering excellence, ownership, and proactive innovation.

• A collaborative international team environment with a focus on high-quality delivery.