Senior Software Engineer CMDB

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Job Summary

The Senior CMDB Developer is responsible for designing, developing, and optimizing the enterprise Configuration Management Database (CMDB) within ServiceNow. This role ensures high-quality, reliable, and scalable configuration data that powers ITSM, ITOM, SAM, APM, and automation initiatives.

This position requires strong technical expertise, architecture thinking, and hands-on development across CMDB, Discovery, Service Mapping, and integrations, along with ownership of data governance, health, and lifecycle management.

Key Responsibilities

1. CMDB Architecture & Development

• Design and maintain CMDB data models (CSDM aligned), CI class structures, and relationships
• Develop and enhance ServiceNow CMDB using:
  • Business Rules, Script Includes, Flow Designer, UI Policies
• Configure and maintain Discovery, Service Mapping, and CMDB Workspace
• Implement lifecycle states, CI governance rules, and automation

2. Discovery, Service Mapping & Integrations

• Build and maintain Discovery patterns, schedules, probes, and MID server configurations
• Integrate CMDB with enterprise systems (e.g., SCCM, Intune, AWS, Azure, monitoring tools)
• Define Identification & Reconciliation Engine (IRE) rules and normalization processes
• Ensure trusted system-of-record integration and deduplication strategies

3. Data Quality & CMDB Health

• Monitor and improve CMDB health KPIs:
  • Completeness, correctness, compliance
• Implement:
  • Data certification
  • Duplicate CI detection
  • Reconciliation automation
• Conduct root cause analysis for data issues and drive corrective actions

4. Governance & Process Alignment

• Define and enforce:
  • CI naming conventions
  • Data standards and policies
  • Lifecycle and ownership models
• Align CMDB with ITIL processes:
  • Incident, Change, Problem, Asset lifecycle
• Partner with ITSM, ITOM, SAM, APM, Security teams for cross-domain alignment

5. Automation & Innovation

• Identify and implement automation opportunities:
  • CI onboarding
  • Data reconciliation
  • Service mapping enrichment
• Now Assist for CMDB: Enable AI-driven or rule-based CMDB operations (e.g., duplicate detection, anomaly detection).
• Predictive Intelligence & AIOps: Integrating the CMDB with ITOM Predictive Intelligence to proactively identify configuration anomalies, duplicates, and data gaps.
• AI-Driven Service Graph Connectors: Leveraging automated data ingestion pipelines that use ML to map third-party data into the CMDB accurately.

6. Stakeholder Collaboration

• Work with:
  • Infrastructure teams (compute, storage, network, cloud)
  • Application owners and architects
  • Asset and procurement teams
• Translate business requirements into scalable CMDB solutions
• Provide technical leadership and mentoring to junior developers

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.