Senior Solutions Consultant
AI Summary
A Senior Solutions Consultant acts as a subject-matter expert on Outreach’s platform, advising customers and internal teams, uncovering business needs, and demonstrating value to drive enterprise sales outcomes.
About this role
About the Team
This role will report into our Solutions Consulting team. The Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for customers by being both technology and domain experts. We are expected to understand our customer’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (professional services, product, engineering, success, marketing) and externally (partners).
The Role
Working in a fast-growth company means that no day is ever the same! Here are the main responsibilities and tasks you’ll undertake while working with us:
Your Daily Adventures Will Include
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Becoming and acting as a subject matter expert on the Outreach platform and acting as a trusted advisor to both customers and internal teams
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Partner and collaborate with Sales to identify customer and prospect selling tools, business processes, opportunities and risks through in-depth discovery
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Helping qualify opportunities through in-depth discovery of customer and prospect business processes in order identify opportunities and risks that need to be addressed during the sales process
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Participate in product demonstrations highlighting Outreach's business value
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Understanding goals and value propositions for various stakeholders within customer organizations
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Ensuring effective communication of customer and prospect pains and requirements to Outreach’s onboarding and implementation teams
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Building industry credibility through continuous learning of new sales trends & technology from blogs, podcasts, and other industry publications
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Collaborating with Product, Customer Success, and other Outreach teams to build a better company and platform for our customers
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Sharing your product and selling knowledge with other Outreach teams, helping them strengthen their own skills, and better support our customers and prospects
Our Vision of You
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Experience – You have 4+ years of experience in pre-sales/solutions consulting
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Inquisitive Problem Solver – You ask thoughtful questions resulting in meaningful insights; you probe in a way that leads people to step outside their mindset; you unearth pain points and elicit new ideas
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Value Driver – You are able to translate customer use cases and business goals into scalable, and value-based solutions
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Excellent Presentation Skills – You can deliver engaging demonstrations, drawing on customer examples and industry insights to highlight business value for a diverse range of stakeholders personas
