Posted 4 months ago

Senior Solutions Engineer

Santa Barbara, CaliforniaOn-siteFull-time

AI Summary

Senior Solutions Engineer who guides pre-sales technical discovery, designs scalable AI-powered workflows, and translates AI concepts into practical healthcare solutions for customers.

About this role

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

ABOUT THE OPPORTUNITY

Artera is seeking an Agentic AI Solutions Engineer who can bring deep technical insight to the discovery process, guide solution optimization, and craft a technical vision that wins over complex healthcare organizations. You won’t just be demoing features; you’ll be architecting agentic AI workflows to prove how Artera can solve the industry’s most persistent communication gaps.

In this role, you’ll serve as a key technical advisor—collaborating closely with Sales, Customer Experience, and Product teams to conduct deep technical discovery, design highly scalable enterprise architectures, and drive pre-sales deal strategy. You’ll help shape future-state customer workflows, dismantle complex integration challenges, and accelerate platform adoption by translating cutting-edge AI capabilities into real operational value for healthcare systems.

Responsibilities

Technical Architecture & Deal Strategy: Serve as the technical authority during the pre-sales cycle, defining the ideal future-state architecture and ensuring seamless technical alignment between prospect ecosystems and Artera’s platform.

Technical Discovery & Requirements Analysis: Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements.

Workflow Design & Agentic Solutions Architecture: Architect and propose optimized solutions for healthcare workflows using Artera’s AI suite, explaining how AI can safely reason, call tools, and interact with patients via voice and text.

Strategic Product Demonstrations: Lead compelling, value-driven demonstrations of the Artera platform for prospective clients. Go beyond feature-clicking to tell a cohesive story of how our core software and AI capabilities seamlessly orchestrate patient communication, collapse operational overhead, and improve patient access metrics.

Rapid Prototyping & Simulations: Leverage AI tooling to rapidly construct proof-of-concepts and workflow simulations to illustrate solutions for unique use cases during the sales cycle.

Technical Concept Communication: Translate complex AI/ML concepts (e.g., context windows, Retrieval-Augmented Generation, Model Context Protocol) into highly clear, value-driven information for clinical, operational, and executive C-suite stakeholders.

Technical Continuity & Deployment Handoff: Act as the technical guide during the transition from sales to service rollout. Provide consultative, high-level oversight to Artera’s post-sales delivery teams to guarantee the architectural integrity of the scoped AI workflows is preserved during implementation.

RFP/RFI & Security Review Leadership: Author definitive, technical responses to RFPs, RFIs, and security questionnaires, demonstrating how Artera satisfies both functional and compliance requirements.

Requirements

Technical Experience: 4+ years of relevant experience in solutions engineering or technical consulting, with a strong emphasis on working in a pre-sales capacity.

System Interoperability Acumen: Deep understanding of how systems communicate. You can comfortably read API documentation, map complex data fields, evaluate payloads/webhooks, and can pinpoint data dependencies during early-stage discovery.

AI & LLM Literacy: Firm grasp of Agentic AI paradigms, including token limits, prompt engineering, Retrieval-Augmented Generation (RAG) data pipelines, and the Model Context Protocol (MCP) framework.

Patient Access Domain Knowledge: Strong familiarity with healthcare operations. You understand the operational friction points surrounding centralized scheduling, patient intake/registration, and referral management, allowing you to speak the same language as healthcare operations leaders.

Problem-Solving & Agility: Exceptional analytical skills with a collaborative approach to whiteboarding, architecture modeling, and solving edge-case workflow gaps.

Bonus

AI Ecosystem Tooling: Hands-on experience interacting with LLMs systematically or leveraging automated dev tools (Claude Code/Co-Work, Gemini Gems, LangChain, etc.) to boost operational output.

Healthcare Interoperability: Experience with healthcare data exchanges and APIs, specifically HL7v2 and FHIR standards.

Skills

API DocumentationClaude Code/Co-WorkData IntegrationData MappingEnterprise ArchitectureFHIRGemini GemsHL7v2LangChainLLM ToolingModel Context Protocol (MCP)Pre-sales ArchitecturePrompt EngineeringPrototypingRetrieval-augmented Generation (RAG)RFP/RFI ResponsesSecurity QuestionnairesSystems InteroperabilityToken LimitsWebhooksWorkflow Design

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