Senior Specialist, HR Service Delivery – 12-Month Contract

Job Description

Mackenzie Investments

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.

At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

The Role: Senior Specialist, HR Service Delivery – 12-month contract, Toronto, ON. As a member of our Human Resources, HR Service Delivery team at IGM, you will be joining a highly collaborative group with experience in and passion for delivering innovative solutions for our clients, advisors, and employees using the latest technology and insights.

This role works closely with the Centres of Expertise teams within Human Resources to drive an exceptional client experience. Reporting to the Manager, HR Service Delivery the successful candidate will provide support to line managers and employees regarding human resources policies, procedures, and programs.

Key Responsibilities:

• Providing advisory and logistical support to line managers and employees on basic and intermediate level questions on pay, benefits, recruiting, employee relations and HR policy and processes
• Handling transactions generated from the Talent Management System stemming from automated workflows for all employee change requests including the creation and distribution of letters, offboarding tasks and other activities
• Resolving queries regarding internal Human Resources systems to support the adoption and use of technology that is available to employees and leaders
• Preparing reporting and analytics for client groups in conjunction with the HRIS team
• Provide back-up to team members and participate in projects/initiatives as required

Required Qualifications:

• 3-4 years of Human Resources experience, preferably in an employee centric environment
• Post-secondary education with a focus on Human Resources or similar discipline
• Ability to work effectively with leaders at all levels within the organization
• Strong verbal and written communication skills
• Strong organization skills and attention to detail, with ability to manage multiple demands under tight timeframes in a confidential environment
• Ability to work independently as well as within a team
• Strong communicator who can simplify complex information and collaborate well with others
• Proficiency in PC applications such as Microsoft Word, Excel and PowerPoint, Outlook
• Knowledge of SuccessFactors, SAP would be considered assets
• Highly detail-oriented and accurate
• Bilingualism (English & French) is considered an asset for this role

Preferred Qualifications:

• Demonstrated experience improving processes, implementing new tools, or simplifying workflows
• Experience with automation tools, or AI-driven enhancements is an asset
• Comfort working with data to drive insights and decisions

The expected annual base salary range for this role is $62,000 - $70,000, which is determined based on skills, knowledge and experience and geographic location.

Benefits:

WORK LIFE BALANCE: Hybrid & flex work arrangements.

INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.mackenzieinvestments.com/en/careers.

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.

Please apply by October 5 2026

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