AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a ServiceNow Senior Technical Consultant, you will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. You will drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Senior Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets. There is an expectation of at least 25% travel.

Responsibilities

Lead project teams to deploy solutions on the ServiceNow platform

Lead complex programs of multiple resources

Lead the architecture and design of complex solutions

Lead the creation of written deliverables

Lead client demos and working sessions

Lead integration design sessions

Lead client workshops as process and technical expert

Escalation point for project team

Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches

Obtain and maintain certifications with associated qualifications

Maintain expert level certifications

Identify and communicate opportunities

Participate in pre-sales cycle as technical expert

Provide thought leadership to Ahead and our customers

Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising

Generate differentiated marketing thought leadership for marketing

Craft innovative and high impact solutions for complex client programs, relying on large teams to implement

Contribute to projects/programs that may address future concepts, products, and technologies

Drive consensus with customer in solving complex solutions

Qualifications

Subject matter expert on a ServiceNow platform (ITSM/ITOM preferred)

Expert knowledge on at least two process areas within the ServiceNow platform

Expert level development skills on the ServiceNow platform

Recognized expertise in own area within the organization

Demonstrate deep expertise across multiple technologies

Able to articulate trade-offs between architecture approaches

Strong skills integrating ServiceNow with third party tools

Strong presentation skills

Strong project and situational awareness

Strong communication skills

Strong attention to detail

Self-starter

Able to travel of at least 25%

Expectations

A lead contributor to their team and the organization as a whole

Bring thought leadership to our organization and our customers

Contribute to projects/programs that may address future concepts, products, and technologies.

Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards

Lead multiple resources when on a cross-practice project

Be an early adopter of new certifications

Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre-sales to begin new campaigns that cross practices

Primary contributor to complex workshops that span multiple practice areas inside of AHEAD

Be able to provide advanced data or situational analysis that requires the evaluation of intangibles

Drive scoping, planning, and methodology for critical projects

Work on impactful and unique issues

Senior Technical Consultant - ServiceNow (ITSM/ITOM)

About this role

Responsibilities

Qualifications

Expectations

Skills

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