Senior Technical Support Specialist
Canada (Remote)Remote
AI Summary
Provides advanced functional and technical support for customers using Versapay's ERP integrations, troubleshooting complex integration, payment processing, and accounting issues while partnering with Product, Engineering, and Customer Success teams.
About this role
About Versapay 🚀
Versapay turns accounts receivable (AR) into a competitive advantage.
Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Think you might be the next Veep to join? Read on!!
Overview of Role
We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges.
Qualifications:
consulting, implementation, or technical support capacity.
- NetSuite
- Sage Intacct
- Microsoft Dynamics 365 Business Central
- Microsoft Dynamics Finance & Operations
- Acumatica
- SAP Business One
- Other enterprise ERP solutions
- Bachelor's degree in Accounting, Finance, Business Administration, Economics,
Information Systems, or a related field. - Strong understanding of accounting principles and core ERP business processes,
including: - Order-to-Cash (O2C)
- Procure-to-Pay (P2P)
- Record-to-Report (R2R)
- Accounts Receivable
- General Ledger
- Financial Reporting
- Demonstrated ability to troubleshoot complex ERP issues and provide customer-
focused solutions. - Experience supporting ERP customers in a technical support or customer care
environment. - Strong analytical, problem-solving, and critical thinking skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience using customer support platforms such as Salesforce, Zendesk,
Intercom, Jira, or similar ticketing systems. - ERP certifications are highly desirable.
Preferred Qualifications
technology (FinTech) solutions.
synchronization concepts.
Business Central extensions, Sage customization tools, etc.).
Success Metrics
Success in this role will be measured by:
Why Join Us?
on customers.
improvements.
and continuous innovation.
Skills
Accounts ReceivableAcumaticaFinancial ReportingMicrosoft Dynamics 365 Business CentralMicrosoft Dynamics Finance & OperationsNetSuiteOrder-to-cashPower PlatformProcure-to-payRecord-to-ReportREST APISage IntacctSalesforceSAP Business OneSOAP APIsSQLSuiteScriptZendesk
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.