Senior Technical Writer

GENERAL JOB DESCRIPTION

Webtrekk is one of Europe's market leaders for Customer Intelligence and Marketing Analytics and Marketing Analytics. Since 2019, we are part of the marketing technology service provider, Mapp, and support marketers and data analytics in understanding and analysing the behaviour of the website and app users across all channels and help to utilise this information specifically for marketing purpose. Our solution, which is based on first-party data, ensures maximum data depth for our customers. We are headquarters in Berlin, Germany with offices in Italy, The United Kingdom, France, Poland, and the United States. More than 3, 000 customers worldwide rely on our solutions from old economy to digital pioneers.

DUTIES AND RESPONSIBILITIES

In this position, you will strengthen our Learning and Documentation team and create an excellent, easy to understand and helpful technical documentation for the whole Mapp Cloud. We are looking for a fellow Technical Writer (m/f/d) who will be responsible for creating technical integration documents (API, SDK, Plugins), FAQs and learning material. We believe in clear, concise and consistent knowledge transfer with a wide range of different customer personas, and this being the foundation of building successful products and sustaining that success.

• Help building a new company wide documentation platform in Confluence, which will include all customer facing documentation, like training chapters, Best Practices. FAQs, API, SDK
• Create a concept for this documentation and structure the content to target different personas such as data analysts, marketing professionals, IT professionals and/or developers
• You will work closely with the Product Development Teams and Engineers to ensure learning documents and related documentation platforms is up to date and accurate
• Review current documentation, work on editing, developmental editing, updating, proof reading and reiterating where necessary to address different customer personas
• Work closely with Customer Care teams to create documents, update and/or amend existing documents in relation to the information acquired from customer feedback and support tickets
• Closely monitor the usage, manage and maintain documentation consistency and actuality based on data driven decisions to iterate and improve the product development over time

REQUIRED SKILLS AND COMPETENCIES

This position requires a proven track record of creating and maintaining online help, user manuals, release notes, training documentation for processes, products and technologies.

• Excellent written and verbal German and English language skills
• Very good knowledge in Confluence
• Ability to meet short deadlines without compromising content quality
• Good understanding of the SaaS business and customer intelligence concept
• Clear and concise communication with a wide variety of key stakeholders
• Experience working in an agile environment and ability to adapt quickly to changing products priorities