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Level99 Entertainment

Posted 24 days ago

Open

Server

Tysons, VA 22102On-siteFull-time

AI Summary

A Server at Level99 provides hospitality and food/beverage service in a restaurant and entertainment venue, anticipating guest needs, processing transactions via POS, and supporting front- and back-of-house operations.

About this role

OVERVIEW

A Server at Level99 provides exceptional hospitality, creating a warm and inviting atmosphere for all restaurant guests and entertainment players with genuine enthusiasm. They anticipate guest needs, possess extensive food and beverage knowledge, and work effectively with the team to ensure seamless and exemplary service.

RESPONSIBILITIES

The duties & responsibilities below are for servers but our success is entirely predicated on everyone supporting one another - Server & Bar, Front & Back of House.
  • Make guests feel appreciated and welcome through your actions.
  • Always seek meaningful connection with guests and cultivate regulars.
  • Have a good time and serve guests with a genuinely positive attitude.
  • Convey passion and knowledge for our beer and entertainment as part of the hospitality experience. Always be humble, recognizing mastery of beer is a life’s work.
  • Convey enthusiasm for our food menu. Maintain proper knowledge of the menu and food allergies within dishes. Show interest in the Level99 experience.
  • Approach guests with empathy and create a welcoming but not overbearing table presence.
  • Be present and attentive by recognizing visual cues of guests’ needs before they realize what they need.
  • Work as a team at all times, inside and out of service, always looking to support one another and prioritize on behalf of the guest.
  • Be proactive about keeping the server stations stocked and your section clean and clear.
  • Review daily tasks checklist to have the floor clean and ready for service.
  • Run food, bus tables and contribute to beer hall experience.
  • Uphold the expectation of “Full hands in. Full hands out.”
  • Accurately process transactions using the POS system including guest payments and order tracking to ensure proper inventory.
  • Understand and follow the steps of service.
  • Be punctual and show up to work on time and ready to work.
  • Check identification of guests to verify they are of legal drinking age.
  • Embracing change and desire to grow with Victory Brewing.
  • Transparency between team members and management
  • Comply with all health, safety and hygiene standards and policies.
  • Perform all other duties needed and requested

    • MUST-HAVE SKILLS

  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required. Weekend availability is a MUST.
  • Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds
  • Ability to work well under pressure in a fast paced, ever changing work environment
  • Effective verbal and written communication skills
  • Knowledge of health and sanitation code and policies
  • Organized with strong attention to detail
  • High integrity and professionalism
  • A positive, joyful, upbeat and energetic attitude – leading by example
  • Must be 18 years old or older, the legal age to serve and/or bartend

    • Skills

    Beer KnowledgeCash HandlingFood Allergy KnowledgeGuest Payment ProcessingHealth And Sanitation CodeInventory ManagementOrder TrackingPOS SystemSteps Of ServiceTable Service

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