Service Advisor

Premier Motors is growing, and we’re looking for talented people to strengthen our Aftersales team in Newport, Isle of Wight.

We are currently recruiting for a full-time, permanent Service Advisor to join our friendly and fast-paced Service Team.

As the first point of contact for our customers visiting for service or repair work across our Ford, MG, Peugeot and Van Centre workshops, you will play a vital role in ensuring a seamless and positive customer experience.

Other duties may be required of the post holder in addition to those listed below, to ensure that the requirements of the business are met at all times.

Salary: £26,436 to £30,000 per annum, dependent on experience

Hours: Monday to Friday, 7.30am to 5.30pm (this can be flexible), Saturday 8.30am to 12.30pm on a rota basis, i.e. 40 to 45 hours per week, 1 hour lunch break (unpaid).

Key Responsibilities:

• Welcoming and assisting customers with professionalism and a friendly attitude.

• Managing workshop diaries and keeping our customer database up to date.

• Explaining repairs clearly and accurately recording vehicle faults.

• Liaising with technicians to monitor job progress and ensure timely completions.

• Authorising and processing payments for repairs.

• Promoting additional services and supporting service department profitability.

• Ensuring the highest level of customer satisfaction in line with manufacturer standards.

Ideally, we are looking for:

• Previous experience in customer service or administration (automotive industry experience is a bonus).

• Friendly, outgoing, and customer-focused.

• Excellent telephone manner and communication skills.

• Strong organisational and computer skills.

• Comfortable with written work and basic numeracy.

• A full clean driving licence.

In return we'll offer:

At Premier Motors, you’ll benefit from:

• 30 days holiday including 8 bank holidays.

• Company sick pay that increases with length of service.

• Pension with Greenhous contribution.

• Career development opportunities.

• Employee discounts.

• Qualified First Aiders.

• Free will writing service.

• Free mortgage advice service.

• On-site parking (Site Specific).

Who we are:

Premier Motors is the Isle of Wight’s trusted automotive expert. We are proud to be the Main Ford Dealer, Ford Transit Centre, MG Dealer, and Van Centre Servicing provider, also offering an Accident Repair Centre and car & van hire services.

We are committed to delivering outstanding service and building lasting relationships with our customers.

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