Service Advisor/Dispatcher

Service Advisor/Dispatcher

VIP Truck Center stocks new and used Ford and Volvo commercial trucks, parts, and accessories. We service all makes of trucks.
Our Sales Department offers new and used trucks, financing programs customized to fit customer needs, and trade-ins.
Our Parts Department is stocked with genuine Ford and Volvo truck parts.
Our Service Department features state-of-the-art diagnostic and repair equipment. Our skilled factory-trained and certified technicians deliver efficient, quality truck service.

• Advise customers on necessary service for routine maintenance and update them on progress of repairs to their vehicle.
• Help identify problems by interviewing customer, completing visual inspection, write up the customers complaints with great detail to relay to the technician
• Schedule appointments using service and vehicle data
• Schedule shop work based on technician skills and availability to maximize productivity
• Open and close repair orders
• Process warranty claims in a timely manner
• Maintain open communication with all internal team members

Qualifications

• Must be customer service oriented.
• Commercial Driver’s License is a plus.
• Must have a willingness to work in a team oriented environment.

Additional Information

Send resume to careers@viptruckcenter.com

All your information will be kept confidential according to EEO guidelines.

EOE