Service Centre Team Members- Birmingham

Salary is £27,514per year based on a 39 hour week.

We are looking for enthusiastic and dedicated individuals to join the team at Birmingham New Street as a Service Centre Team Members.

Working within this role you will be responsible for ensuring orders are correctly packed and loaded onto the trains at the correct times. You will also be responsible for carrying out routine service checks and procedures (e.g. fridge temperature checks), the cleaning of the Service Centre and the environmentally disposal of packaging and waste materials.

You must have the ability to work to tight deadlines with a proven track record of working in a high pressure environment. A background in logistics supply and basic food hygiene experience would be desirable but not essential.

As you deliver the orders to the train you will also be expected to help customers with their enquiries.

The Service Centre has a varied roster so flexibility is essential as shift work and weekend work is required. The average hours per week are 39.

All applicants must be computer literate, be able to use their own initiative and take responsibility for managing their stock levels and food safety at all times.

You will have the ability to work shifts and live within an hour of the location you are applying for.

Previous customer service experience is desirable and also the ability to work alone or in a team. Excellent communication skills are required with the ability to meet deadlines and multi-task.

To apply, please submit your CV by the close date of Friday 2nd October 2026.

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

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