Posted 36 months ago

Service Cloud Architect - R01526359

BangaloreOn-siteFull-time

AI Summary

Brillio is seeking a Service Cloud Architect to lead Salesforce Service Cloud implementations, including Omni-channel, live agent, case management, CTI integration, and workforce management within ERP ecosystems. The role emphasizes architecture, integrations, and best practices.

About this role

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Netsuite Solution Architect

Job requirements

Must have :

Omni channel implementation

Live agent

Entire case management and case warming approaches

Case load balancing issue and solution handlings

CTI and telephony implmentation

Workforce management

Basics of einstein

Nice to have :

Advanced einstien

Enhancing client, support user and end client experience

Inter communication with architects of other teams before and after proposing a solution

Calm and cool and should have lot of patience for issue handling

General skills :

Salesforce best practices

salesforce architectural practices and limitations

360 degree view implementation

Integrations with other systems (handling and proposing solution)

conga composer

Specialization:

Salesforce Service Cloud : Architect

Know more about Brillio:

PPE: https://www.brillio.com/platform-and-product-engineering/

DAE: https://www.brillio.com/services-data-analytics/

CES: https://www.brillio.com/services-customer-experience-services/

DI: https://www.brillio.com/services-digital-infrastructure/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

#LI-UV1

Skills

360-degree View ImplementationArchitectural PatternsCase ManagementConga ComposerCTI IntegrationEinstein (Basic/Advanced)Inter-team CollaborationLive AgentOmni-channelSalesforce ArchitectureSalesforce Best PracticesSalesforce IntegrationsSalesforce LimitationsSalesforce Service CloudSystem IntegrationsTelephony IntegrationWorkforce Management

Service Cloud Architect - R01526359

About this role

Job requirements

Skills

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