Service Delivery Project Manager

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Lightedge’s Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on complex projects within the public cloud ecosystem, AWS and Azure. Project Managers help guide the actions and work of specialists and engineers, verifying that work is completed on-time and meeting the customer’s needs and expectations.  This position will work within the Lightedge Cloud Center of Excellent (CCoE) focusing on public cloud related projects and interacting closely with cloud engineers.

Responsibilities

Ensure all tasks are delivered on-time for all service delivery projects

Effectively manage and respond to changing scope and schedule

Management of resource availability and task assignments in coordination with customers, partners, and Lightedge Customers

Initial project discovery

Administrative tasks for new customer account setup

Collaborate with Sales Engineering to define scope and objectives

Develop project plans as needed on strategic accounts and initiatives

Project reporting and documentation through weekly status meetings

Coordination of multi-person teams across different organizational groups

Review of project plan and deliverables through internal coordination meetings

Lead client facing meetings

Resolution and / or escalation of issues in a timely manner

Ensure project documents are complete, current and stored appropriately

Communicate difficult and / or sensitive information with tact

Effective communication with clients to set and manage expectations

Actively develop and update processes and identify inefficiencies through continuous group and self-led improvement initiatives

Accurate and timely coordination with accounting to control billing and term start dates

Act on challenges and make business decisions on behalf of Lightedge Service Delivery

Minimum 40 hours per week required

Other duties as assigned